Acquisition Manager (Paid Media & Ecommerce)

Arc makes precision engineered aluminium and titanium cases for the devices people use most, sold as an object rather than an accessory. The business has grown quickly on one hero product, trades worldwide with the US and UK as its core markets, and reaches most of its customers through paid media.

The role has two halves, and they are equally important. The first is buying the traffic: performance media is the largest single investment in the business and the primary engine of new customer growth. The second is trading the website that converts it. Arc's site is where almost every commercial decision lands, and it is the place with the most immediate headroom: how the range is presented and explained, how launches are executed, how the delivery and service proposition is shown, and how well the whole journey converts.

This is the first dedicated internal owner of both. You will not be buying media day to day, and you will not be building pages. You will set the strategy, trade the site week to week, direct our agency and development partners, and build the measurement that lets Arc invest with confidence. It suits someone who wants to own a channel outright and shape how it runs.

• The commercial performance of the site: what is featured, where it sits and when it changes

• Homepage, landing page and collection merchandising, and how the range is sequenced and presented

• Product page effectiveness, including how well the product is explained and sold to someone meeting the brand for the first time

• Onsite search, navigation and product discovery

• Basket and checkout performance, and removing friction through to purchase

• Making the delivery, shipping and service proposition visible at the points where it influences a decision

• Launch readiness and execution on site, so that major product moments land properly in every market

• Promotional execution on site, and working with operations on availability and stock messaging

• The weekly trading rhythm: reviewing performance, reacting to what is and is not selling, and feeding that back into media

• The optimisation roadmap with our CRO partner, and the discipline to reach conclusions rather than abandoning tests midway

• Test hypotheses and prioritisation, based on where the commercial opportunity actually sits

• Prioritising the development backlog with our web partner, and being the commercial voice in that relationship

• Site performance reporting: conversion by market and device, funnel drop off, and page level performance

• The annual and quarterly media plan across paid social, paid search and emerging channels

• Allocation between markets, and the case for shifting investment toward the strongest returns

• Phasing across the year, capitalising on the launch windows that concentrate demand and buy most efficiently

• The balance between generating demand and capturing it, including growing search in line with the branded demand the brand is already creating

• Setting the brief, the targets and the reporting rhythm

• Weekly performance conversations and quarterly business reviews

• Shaping account structure, campaign architecture and audience strategy

• Assessing value delivered and guiding how the partnerships develop

• How campaigns are built, and how to get the most from the auction

• How creative is deployed, rotated and refreshed

• The concept pipeline: how much genuinely new creative is produced, and how often

• Briefing the brand and influencer side, and being clear about what performance needs

• Tracking discipline, so that the data arriving is clean and comparable

• The acquisition reporting pack: what is measured, how often, and for whom

• Consistent metric definitions, so that trends can be trusted over time

• Building an incrementality testing programme, and interpreting it rigorously

• Reconciling platform reported performance with orders the business banks

• Maintaining an agreed acquisition cost ceiling by market

• Evaluating channels Arc does not yet use, building the case, designing the test and making the recommendation either way

This role owns the journey up to and including the first purchase, and the website that carries it. The majority of Arc's traffic is new to the brand, so the site's primary commercial job is converting people who do not yet know it. Trading and conversion are acquisition measures, and whoever is accountable for the cost of a customer needs control of the page that converts them.

The Retention Manager owns the customer database and the lifecycle after purchase. Where the two meet:

Targets are set with the Head of Revenue and reviewed quarterly.

• Cost per new customer, by market, against an agreed ceiling

• New customers acquired per unit of media investment

• Cost of sale, meaning media as a proportion of net revenue

• Contribution after media

• Site conversion rate, by market and by device

• Revenue per session, and the gap between markets

• Add to basket and checkout completion rates

• Average order value on first orders

• Trading performance through launch windows

• Channel mix, and how well investment tracks where demand sits

• Incrementality tests designed, completed and acted upon

• Volume of genuinely new creative concepts tested

• Optimisation tests completed and concluded

• Has owned a paid social and paid search budget at meaningful scale in a direct to consumer or ecommerce business, and been answerable for its performance

• Has traded an ecommerce site commercially: merchandising, conversion and launch execution, rather than simply briefing a developer and waiting

• Genuinely numerate. Can build and defend an acquisition cost and contribution model, can tell when platform reporting has drifted from commercial reality, and understands incrementality well enough to design and interpret a test

• Has directed a performance agency rather than worked alongside one. Has set targets, shaped structure and held partners to account constructively

• A self starter who is comfortable building process in a small, fast moving team

• Premium or considered purchase categories, where price is not the lever

• A strong conversion optimisation or experimentation background

• Shopify or a comparable platform, hands on

• Launch driven or highly seasonal demand

• Marketplace advertising

• Hands on experience with an incrementality or media mix tool