Behavioral Health Patient Access Representative II

United States·Edwardsmid

OtherPatient Access Representative

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Quick Summary

Key Responsibilities

Obtains and verifies patient information for registration. Registers patients and performs all registration-related functions,

Technical Tools

OtherPatient Access Representative

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

This position is responsible for patient-facing registration and associated tasks which include information collection, validation, and requisitioning of orders and services. Insurance-related tasks include verification, collection of co-payments, and associated paperwork. This role performs administrative functions, scheduling, answering phones, and coordinating general requests.

This role is a hybrid role, working onsite each Friday and onsite coverage as needed but remote the rest of the days.

What you will do:

Obtains and verifies patient information for registration. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., insurance card, patient responsibility statement, etc.) and co-payment as required. Consistently demonstrates dedication to customer service by meeting patient’s needs in a flexible and responsible manner.
Communicates effectively with patients, providers, and colleagues in person and by email, telephone, fax, and Microsoft teams in a clear, timely and customer-service oriented manner. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Requests payment of financial responsibility from patient/guarantor. Refers patients to financial assistance programs when applicable. Follows the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the Electronic Medical Record (EMR). Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with CMS standards.
Establishes files, maintains information, and scans medical records in a timely and organized manner.
Posts monies collected and/or data entry of charge codes to the financial system. May reconcile daily bank bags.
Supports and participates in all departmental data collection, analysis, and reporting efforts as required by internal and external compliance regulations. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
Works in various patient settings and locations in Edwards and Frisco, and at times remote.
Attends and provides feedback for departmental staff meetings. Helps to train and educate new staff.
Models the principles of a Just Culture and Organizational Values.
Performs other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

Experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, preferred.
Knowledge of community resources, preferred.

Education: