Technical Project Manager II

Greater Chicago AreaFull-Timemid

OperationsOtherTechnical Project ManagerProject ManagerProject & Program Management

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Quick Summary

Requirements Summary

Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels?

Technical Tools

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Who You Are

Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels?

As a Technical Project Manager II, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel.

The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.

Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity.

Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context.

Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.

Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.

Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.

Document project artifacts, including work steps, deployments, release notes, and monthly reporting.

Perform user-acceptance testing and coordinate releases.

After project completion, facilitate retrospective meetings.

A Bachelor’s degree in Computer Science, Software Engineering, or related field.

3-4+ years of experience in a technical project management role.

Proficiency with Jira or similar ticketing system.

Knowledge of Scrum practices (sprint planning, review, standups, project grooming).

Experience in directly interacting with internal and external customers.

Experience working with diverse groups in a highly technical environment.

Knowledge of project management lifecycle.