Valgenesis
Valgenesis10mo ago

Application Engineer Tier 1

Chennai,ChennaiFull-Timemid
EngineeringApplication Engineer
2 views0 saves0 applied

Quick Summary

Overview

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing…

Technical Tools
excelcustomer-successmentoring
About ValGenesis 
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. 
 
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

About the Role:

  • Knowledge & Application: 

  • Apply advanced troubleshooting methodologies, using structured problem-solving techniques to resolve technical issues. 
  • Analyze and resolve a variety of software-related issues, ensuring solutions align with customer needs and compliance requirements. 
  • Provide direct technical support to customers, guiding them through system workflows, configurations, and best practices. 
  • Contribute to knowledge base articles, FAQs, and process documentation, ensuring troubleshooting information remains up to date. 

  • Complexity & Problem-Solving: 

  • Work on problems of moderate scope, where data evaluation and troubleshooting require deeper analysis than entry-level roles. 
  • Diagnose and resolve recurring technical issues, identifying patterns and recommending process improvements. 
  • Improve internal troubleshooting workflows, documenting new technical solutions for cross-team learning and efficiency. 
  • Ensure compliance with Service Level Agreements (SLAs), prioritizing support tasks based on urgency and impact. 

  • Collaboration & Interaction: 

  • Build productive relationships with cross-functional teams, including Product, Engineering, and Customer Success. 
  • Provide mentorship to entry-level engineers, guiding them through troubleshooting techniques and system analysis. 
  • Work closely with customers and end-users, ensuring technical solutions are well understood and properly implemented. 
  • Participate in daily or weekly technical review meetings with direct Lead, discussing challenging cases, resolution strategies, and process enhancements. 
  • Contribute to internal training sessions, sharing expertise on troubleshooting methodologies and create CTS internal training materials. 
  • Communicate effectively with non-technical users, simplifying complex issues into actionable guidance. 

  • Other Activities
  • Tier I application engineer is responsible update IMS fields in regard to PSR/PSTR, HFSR Document ID. 
  • Tier I application engineer is responsible to executing the test scripts to verify the Issue/defects. 
  • Responsible to reproduce bug/defects in testing environment before bug fixing 
  • May execute Retest bug/defects in testing environment after bug fixing, and before deploying. 
  • Defect tracking in IMS system 
  • Typically requires 2-4 years of experience in technical support, application engineering, or software troubleshooting. 
  • Bachelor’s degree in computer science, Engineering, IT, or a related discipline (or equivalent work experience). 
  • Background in the Life Sciences Industry (e.g., Pharma, Biotech, Validation, Cleaning Validation, Risk Management, or Manufacturing) is highly valued. 
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner. 
  • Strong problem-solving skills with keen attention to detail. 
  • Ability to work effectively in a team-oriented environment, collaborating across departments to resolve customer issues. 
  • Commitment to providing exceptional customer service, ensuring efficient issue resolution and customer satisfaction. 
  • Communicate in a professional manner (both within and outside immediate team), showcasing customer service skills, common courtesy and tact. 
  • Strong time management and organizational skills. 
  • Proficiency in Microsoft Word and Excel. 
  • Strong documentation skills, with the ability to write structured troubleshooting steps for knowledge-sharing. 
  • Location & Eligibility

    Where is the job
    Chennai
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    June 30, 2025
    First seen
    March 26, 2026
    Last seen
    May 14, 2026

    Posting Health

    Days active
    50
    Repost count
    0
    Trust Level
    31%
    Scored at
    May 15, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Valgenesis

    ValGenesis Inc. is a leading provider of enterprise validation lifecycle management solutions (VLMS) for the life sciences industry, offering a digital transformation platform to manage compliance-based validation activities.

    Employees
    750
    Founded
    2005
    View company profile
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    ValgenesisApplication Engineer Tier 1