Valgenesis10mo ago

Application Engineer Tier 1

Chennai,ChennaiFull-Timemid

EngineeringApplication Engineer

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Quick Summary

Overview

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing…

Technical Tools

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About ValGenesis

ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

About the Role:

Knowledge & Application:

Apply advanced troubleshooting methodologies, using structured problem-solving techniques to resolve technical issues.

Analyze and resolve a variety of software-related issues, ensuring solutions align with customer needs and compliance requirements.

Provide direct technical support to customers, guiding them through system workflows, configurations, and best practices.

Contribute to knowledge base articles, FAQs, and process documentation, ensuring troubleshooting information remains up to date.

Complexity & Problem-Solving:

Work on problems of moderate scope, where data evaluation and troubleshooting require deeper analysis than entry-level roles.

Diagnose and resolve recurring technical issues, identifying patterns and recommending process improvements.

Improve internal troubleshooting workflows, documenting new technical solutions for cross-team learning and efficiency.

Ensure compliance with Service Level Agreements (SLAs), prioritizing support tasks based on urgency and impact.

Collaboration & Interaction:

Build productive relationships with cross-functional teams, including Product, Engineering, and Customer Success.

Provide mentorship to entry-level engineers, guiding them through troubleshooting techniques and system analysis.

Work closely with customers and end-users, ensuring technical solutions are well understood and properly implemented.

Participate in daily or weekly technical review meetings with direct Lead, discussing challenging cases, resolution strategies, and process enhancements.

Contribute to internal training sessions, sharing expertise on troubleshooting methodologies and create CTS internal training materials.

Communicate effectively with non-technical users, simplifying complex issues into actionable guidance.

Other Activities

Tier I application engineer is responsible update IMS fields in regard to PSR/PSTR, HFSR Document ID.

Tier I application engineer is responsible to executing the test scripts to verify the Issue/defects.

Responsible to reproduce bug/defects in testing environment before bug fixing

May execute Retest bug/defects in testing environment after bug fixing, and before deploying.

Defect tracking in IMS system

Typically requires 2-4 years of experience in technical support, application engineering, or software troubleshooting.

Bachelor’s degree in computer science, Engineering, IT, or a related discipline (or equivalent work experience).

Background in the Life Sciences Industry (e.g., Pharma, Biotech, Validation, Cleaning Validation, Risk Management, or Manufacturing) is highly valued.

Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.

Strong problem-solving skills with keen attention to detail.

Ability to work effectively in a team-oriented environment, collaborating across departments to resolve customer issues.

Commitment to providing exceptional customer service, ensuring efficient issue resolution and customer satisfaction.

Communicate in a professional manner (both within and outside immediate team), showcasing customer service skills, common courtesy and tact.

Strong time management and organizational skills.

Proficiency in Microsoft Word and Excel.

Strong documentation skills, with the ability to write structured troubleshooting steps for knowledge-sharing.

Location & Eligibility

Where is the job

Chennai

On-site at the office

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: June 30, 2025
First seen: March 26, 2026
Last seen: May 14, 2026

Posting Health

Days active: 50
Repost count: 0
Trust Level: 31%
Scored at: May 15, 2026

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Valgenesis

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ValGenesis Inc. is a leading provider of enterprise validation lifecycle management solutions (VLMS) for the life sciences industry, offering a digital transformation platform to manage compliance-based validation activities.

Employees

750

Founded

2005

Domain

Jobs

External application · ~5 min on Valgenesis's site

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