Senior Business Systems Analyst Dynamics 365

United States·TempeFull-Time Salariedsenior

Business Systems AnalystBusiness Analysis & Process

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Quick Summary

Overview

Summary: We’re seeking a Senior Business Systems Analyst to be the functional and technical subject matter expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment.

Technical Tools

Business Systems AnalystBusiness Analysis & Process

Summary:

We’re seeking a Senior Business Systems Analyst to be the functional and technical subject matter expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You’ll analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support. You’ll lead initiatives across multiple projects with limited oversight, and you’ll need a solid understanding of both the technology and the business it supports.

Analyze business and system processes, data, integrations, and reporting

Define, document, test, and manage requirements according to established standards

Configure Dynamics 365 to meet business requirements

Manage defects across applications, systems, and databases

Spot potential issues early, then recommend and document solutions

Resolve complex system design and integration problems

Provide tier-3 support, including on-call coverage, and act as the escalation point for production issues

Create and maintain system documentation and artifacts

Lead process improvement, knowledge sharing, and the evaluation of analysis tools

Advise other teams on technology solutions for business needs

Track the Microsoft product roadmap and assess how new features could be used

Coach and review the work of junior analysts

8+ years in a Business or Systems Analyst role

4+ years of hands-on configuration, administration, and support of Dynamics 365 Sales, Customer Service, and/or Customer Insights

4+ years with Power Platform tools (Power BI, Power Automate, etc.)

Proficiency writing SQL queries

Solid understanding of the SDLC and Agile/Scrum

Strong attention to detail, organization, and written and verbal communication

A customer-focused, collaborative approach to solving problems

Bachelor’s degree or equivalent experience

Microsoft certifications: MB-230 (Customer Service), MB-220 (Customer Insights – Journeys), PL-200 (Power Platform Functional Consultant), MB-280 (Customer Experience Analyst)

Project or program management experience

No 3rd Party Applications Please!

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Location & Eligibility

Where is the job

Tempe, United States

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: $100,000–$130,000 a year; 8% below the $125,000 median for Business Systems Analyst jobs on Jobera (68 salaries).
Who can apply: United States
Posted: Today
Employer: has 3 open jobs on Jobera.