Director, Strategic Insights

Our Story & Purpose 

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. 

As the largest private-sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement, apply today!  

Your Role in Supporting Our Members 

As the Director, Strategic Insights, you will lead the Strategic Insights team within the Analytics Centre of Excellence and oversee how the organization engages with analytics to support informed, evidence-based decision-making. You will partner with leaders across the organization to scope analytics work, execute the analytics strategy, and advance Vancity’s data utilization and advanced analytics capabilities. 

You will play a critical role in translating complex insights into meaningful recommendations, strengthening analytical practices, and helping teams use data effectively to achieve organizational priorities. 

This is a full-time, permanent role based out of Vancity Head Office and will report directly to the Vice President, Analytics Centre of Excellence.  While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You’ll Make an Impact 

• Providing strategic leadership and direction for the Strategic Insights function and its evolving priorities 

• Leading the execution of the Analytics Centre of Excellence strategy in partnership with teams across the organization 

• Developing frameworks, practices, and approaches that support organizational objectives across multiple divisions 

• Guiding the effective use of analytics by educating stakeholders and briefing subject-matter experts on analytical findings and recommendations 

• Influencing business decisions and organizational strategies through relevant analytics methodologies and evidence-based insights 

• Advising senior leaders and making recommendations that help shape strategic priorities and decision-making 

• Identifying opportunities to improve current practices and strengthen how insights are applied across the organization 

• Building trusted relationships with business leaders and supporting the strategic vision of the Analytics Centre of Excellence 

• Leading ongoing enterprise communications that promote an analytical mindset and share progress 

• Building an engaged, capable, and efficient Strategic Insights team while managing evolving talent and skill requirements  

What You’ll Bring to the Team 

• Significant experience leading strategic insights, business intelligence, analytics, data strategy, or a related function 

• Demonstrated experience translating complex data and analysis into clear recommendations for senior leaders and business stakeholders 

• Strong people-leadership experience, including building team capability, setting priorities, and supporting employee development 

• Experience developing and implementing analytics frameworks, methodologies, and organizational best practices 

• Proven ability to influence enterprise-level decisions and work effectively across multiple business areas 

• Strong relationship-management, consultation, and executive communication skills 

• Sound judgment and the ability to balance strategic priorities, organizational risk, and member needs 

• A degree in business, analytics, economics, data science, finance, or a related discipline, or an equivalent combination of education and experience 

Extra Skills That Set You Apart 

• Experience working in financial services, a credit union, or another highly regulated environment 

• Experience leading an analytics centre of excellence or enterprise-wide analytics function 

• Knowledge of advanced analytics, data utilization, predictive modelling, or machine-learning practices 

• Experience supporting organizational change and strengthening data literacy across diverse stakeholder groups 

You’ll Thrive Here If You Are 

• A strategic thinker who connects analytics, business priorities, and member needs to support better decisions. 

• An influential communicator who makes complex information clear, relevant, and actionable for different audiences. 

• A collaborative leader who builds trusted relationships and brings people together around shared goals. 

• A people-focused manager who develops talent, encourages innovation, and creates a safe and respectful team environment. 

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don’t perfectly align with those listed. 

What You’ll Earn 

This role offers a salary range of $148,000 to $191,500 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.  

Why You’ll Love Working Here 

A career at Vancity is more than just a job. You’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive: 

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers 

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs 

• Generous Vacation: New employees start with three to four weeks of vacation per year, with additional days earned over time 

• Extra Stat Holidays: In addition to BC’s statutory holidays, we offer two extra days, plus care days for personal or family illness 

• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from 

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone 

Vancity Talent Programs: 

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting 

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience 

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process