Member of Technical Staff, Infrastructure Engineer

Voice AI that resolves, not transfers

Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

Trusted by 1 million developers building the future of voice agents

Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

Try talking to Vapi now!

Voice AI that resolves, not transfers

Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

Trusted by 1 million developers building the future of voice agents

Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

Try talking to Vapi now!

Vapi’s real-time voice platform depends on core infrastructure across compute, storage, networking, and telephony. As usage grows, reliability has to be designed into the systems our customers depend on.

We’re adding a dedicated SRE profile to our five-person Infrastructure team. We need a software-first engineer who can build tooling and automation, improve observability, and turn operational lessons into lasting engineering improvements.

This role has a distinct focus from our broader Infrastructure Engineer role because it requires deep reliability and operability judgment. You’ll join a calibrated team and work on latency-sensitive systems at meaningful scale. This role is based in San Francisco.

Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.

We finish what we start and build trust by being people others can count on.

We value urgency and momentum. The fastest path to customer value usually wins.

We go directly to customers, data, and teammates instead of relying on summaries or assumptions.

We operate as one team. We share credit, own mistakes together, and support each other when things get hard.

We give feedback clearly, respectfully, and without delay.

Generational impact: Build the human interface for every business

Ownership culture: 70% of the company are previous founders

Kind team: The founders, Jordan and Nikhil, are Canadians

Tier-1 Investors: YC, KP seed, Bessemer Series A