Front Line Support Representative

Poland·Krakówmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Exposure to SaaS or cloud-based products Additional languages - French preferred Interest in cybersecurity or technology Familiarity with networking, SQL,

Technical Tools

Customer SupportCustomer Service Representative

Front Line Support Representative (Entry Level)

📍 Kraków, Poland (Hybrid)

About Varonis

At Varonis, we protect the data that powers modern business and AI.

We help organizations discover where sensitive data lives, reduce risk, and stop cyber threats before they become breaches. Trusted by thousands of organizations worldwide and backed by 24x7x365 managed detection and response, we’re building the future of data security.

As Varonis continues to grow globally, we’re excited to build our newest Support Hub in Kraków and we’re looking for curious, motivated people to grow with us. - would just suggest to change this to As Varonis continues to grow globally, we’re excited to expand our Support Hub in Kraków and we’re looking for curious, motivated people to grow with us.

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The Opportunity

Ever been the person who enjoys figuring things out when something doesn’t work? The friend everyone calls when their laptop freezes, an app crashes, or a system behaves strangely?

You might be a perfect fit for Support!

As a Front Line Support Representative, you’ll be the first-person customers connect with when they need help. You’ll troubleshoot issues, guide customers through solutions, run remote sessions, answer inbound calls, and help people feel supported every step of the way.

This is not a script-reading call center role.

We’re looking for problem solvers, strong communicators, and people who genuinely enjoy helping others.

You don’t need a technical background to get started. If you’re curious, motivated, organized, and eager to learn, we’ll teach you the technical side.

This role is a great starting point for careers in:

Technical Support
Cybersecurity
SaaS and Cloud Technologies
Customer Success

Bring the mindset. We’ll help you build the skills.

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What You’ll Do

Deliver exceptional customer support through tickets, calls, and remote sessions
Troubleshoot and guide customers through product and configuration issues
Respond quickly and professionally while managing multiple priorities
Partner with internal teams to help resolve customer issues efficiently
Learn how enterprise software and cybersecurity platforms work in real-world environments
Test new internal tools and provide feedback to improve the customer experience
Identify process improvements and help us work smarter as a global Support organization

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What We’re Looking For

Experience in customer service, hospitality, retail, support, or other people-focused roles
Strong communication skills in English (B2/C1 minimum)
Confidence working with computers, email, web browsers, and basic Windows environments
A positive attitude and willingness to learn
Strong organization and time-management skills
Someone who stays calm, curious, and solutions-focused under pressure

This is an entry-level position. No previous IT experience required.

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Nice to Have

These are a bonus, not requirements:

Exposure to SaaS or cloud-based products
Additional languages - French preferred
Interest in cybersecurity or technology
Familiarity with networking, SQL, or storage concepts
Experience working in an international or multicultural environment

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Why Join Varonis?

Learn valuable technical and cybersecurity skills
Join a global company with real career growth opportunities
Work with supportive teams who want to help you succeed
Be part of building a brand-new Support hub in Kraków
Gain experience in one of the fastest-growing areas in tech: AI and data security

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Work Location

Hybrid role based in our Kraków city-center office:

3 days per week in the office
During onboarding and training: 5 days per week onsite

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Applicants must be legally authorized to work in Poland at the time of employment. Please note we are unable to provide visa or work permit sponsorship for this role

📸 Want to learn more about life at Varonis?

Check out our Instagram:

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.