Product Expert - Veeva CRM

Massachusetts - BostonRemoteFull-Timemid

OtherProduct Expert

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap.

Technical Tools

customer-successroadmap-planningsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.

This is a great opportunity for someone who is knowledgeable and passionate about Veeva CRM and is excited about working closely with customers to help make them successful.

Note: This is not a QA Engineering role.

Be the product evangelist and provide subject matter expertise for Veeva CRM

Stay up to date with the latest features, capabilities, and roadmap direction

Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities

Engage with customer stakeholders to share our product vision and roadmap

Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction

Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings

Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

A must-have is 3+ years experience administrating and/or implementing Veeva CRM

Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences

Experience interacting with customers and internal teams, both in-person and remote

Strong analytical and communication skills; written, verbal, and formal presentation

Self-directed team player with a positive attitude

Willingness to travel up to 10%

Creating materials for technical & non-technical audiences

Experience with video editing software

Experience performing software demonstrations

Experience managing an online community

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $55,000 - $225,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.