Systems Analyst I - REMOTE

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Systems Analyst I will help businesses increase their output and enhance their profitability by improving their IT systems and applications. They should be able to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions. This role partners closely with teams across the Enterprise to ensure that the IT services are provided as agreed between the Service Provider(s) both internal and external and the Customer.

• Assesses existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
• Handles technical support tickets and help the users to solve their problems and identify solutions to implement.
• Creates and maintains system documentation.
• Proactively pursues development opportunities and show expected progress on learning plan.
• Creates an environment that promotes end-user self-sufficiency.
• Since input data generally comes from diverse sources, is responsible for recognizing probable conflicts and integrating diverse data elements and sources
• Produces innovative solutions for a variety of complex problems.
• Perform other duties as assigned.

• Bachelor’s Degree in Computer Science, Computer Engineering and Information Management or equivalent combination of education and experience required.
• 1-3 years of experience supporting users through technical support of the applications, developing procedures and reporting tools, facilitating and coordinating training and other technical support.
• Three (3) years of experience in financial services strongly preferred.
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred.
• Ability to read SQL queries is very helpful
• Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred. 

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At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.