Enterprise Insurance Systems Manager

(united States)Remotemid

OtherEnterprise

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Technical Tools

OtherEnterprise

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

Responsibilities

~2 min read

→Set and drive the vision for the insurance-systems portfolio – publish and maintain a 6–12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
→Own day-to-day administration, configuration, and change decisions within the portfolio – recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts – and escalate cross-pillar changes or anything touching enterprise security or compliance standards
→Manage, coach, and develop the admin team – set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS360
→Own the systems register for the portfolio – drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
→Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
→Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
→Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors – negotiate with Finance and Legal support
→Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems
→Coordinate with the Delivery & Automation team on integrations and automation – safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
→Required to perform other duties as requested, directed, or assigned

Requirements

~1 min read

5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone
2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
Vendor, license, and budget management experience
Technical fluency – comfortable with integrations, APIs, reporting and data tools, and automation concepts
Clear written communication and documentation discipline
Working knowledge of the full insurance policy lifecycle and how each stage – quote, bind, endorse, renew, cancel, claims – generates data, documents, and handoffs that agency management systems must support cleanly
Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and InsurTech – and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured

Nice to Have

~1 min read

Insurance industry experience – agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will rank first
Hands-on AMS360 or a comparable agency management system
HubSpot or Salesforce-class CRM certification
Formal change-management exposure such as ITIL or equivalent
Experience across multiple distribution models – MGA, wholesale, retail, or InsurTech – as Veracity's system needs vary meaningfully by division
Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions on system requirements tied to those processes