Forward Deployed Engineer — Strategic Solutions, Integration & Delivery

North AmericaFull-timemid

OtherForward Deployed Engineer

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

Verdigris Forward Deployed Engineers (FDEs) sit at the point where the platform meets the customer's electrical environment,

Technical Tools

OtherForward Deployed Engineer

Verdigris Forward Deployed Engineers (FDEs) sit at the point where the platform meets the customer's electrical environment, and own turning that intersection into working technical outcomes — from first technical conversation through deployment, commissioning, and long-term account success. This is a dual-hat, principal-level role: an engineer who embeds directly with strategic accounts, builds and adapts solutions in the field, and carries the authority and accountability to drive those solutions to completion.

This is a technical delivery leadership role, not the account's strategic or commercial leadership — that ownership sits with Sales/Client Success. The FDE partners closely with the account's strategic owner, but owns getting the technical solution live, adopted, and delivering value.

Technical depth is only half of what makes this role work. Equally important is how you show up with people: this is a dynamic, communicative, trust-building presence in front of customers — someone who earns confidence with stakeholders ranging from field electricians to executive sponsors through clear communication and relationship-building, not technical correctness alone. The strongest Verdigris FDEs are remembered as much for the trust they built as for the systems they commissioned.

At this level, the role extends beyond a single account or project. A Principal FDE is expected to raise the bar for the whole Solutions Engineering function — setting the technical standard other engineers are measured against, mentoring less-experienced engineers, and negotiating the most ambitious account and departmental objectives. You are the connective tissue between Sales, Product/Engineering, and Education, Support & Services (ESS) — and between Verdigris and the electricians, installers, integrators, and customer engineering teams who put our hardware in the field — and increasingly, you are also the person other engineers and other teams come to when a problem doesn't have an obvious owner.

Requirements

~1 min read

Pilot conversion

Share of Signals pilots and proofs of value run within your assigned opportunities that convert to a signed expansion, renewal, or new commercial commitment. Reflects how effectively technical delivery and the resulting business case translate into closed outcomes.

Account expansion

Growth in ARR/TCV, footprint, or scope tied to opportunities where you're the assigned Driver, directly attributable to the delivery work and technical credibility built during the engagement — not overall account performance outside your assigned opportunities.

Proof artifacts per quarter

Number of customer-ready technical reports, case studies, or Evidence Registry entries produced. These are the tangible outputs that build the business case for expansion within an account and become reusable assets other FDEs and Solutions Engineers can draw on.

Specific quarterly targets for each metric are set with your manager as part of onboarding and reviewed each quarter.

Build trust quickly and naturally with a wide range of customer stakeholders — from field technicians to executive sponsors — through dynamic, clear communication, not just technical correctness.

Balance technical depth and systems thinking with consultative empathy and strong communication.

Are energized by building something that doesn't yet exist — and equally willing to be hands-on in an electrical room and own a project to completion.

Know when to build fast vs. build right, and can teach that judgment to others.

Know when to execute personally versus when to direct a partner — and don't default to doing everything yourself.

See ambiguity as opportunity and prototyping as a path to clarity.

Can switch between solutions/discovery work and leading external customer delivery in the field.

Can take ownership and exercise authority with contractors and stakeholders to move projects forward.

Think of delivery as ending at customer value, not at equipment installation.

Are sought out by peers and other teams for your judgment, and enjoy helping others grow into that same level of ownership.

Stay organized across two teams and two competing workloads, and escalate clearly when both spike.

Are genuinely curious about applying AI agents to your own workflow, not just aware that they exist.

Collaborate naturally with peers sharing an account rather than treating overlapping coverage as a turf question.

7+ years in solutions engineering, systems integration, forward-deployed/field engineering, technical project management, implementations, or equivalent technical consulting, with demonstrated growth into a principal-level, high-autonomy scope.

A track record of owning the most complex projects in a portfolio and navigating high-stakes customer environments and stakeholder groups.

A dynamic, communicative presence in front of customers — comfortable building trust and rapport with a wide range of stakeholders, from field technicians to executive sponsors. This matters as much as technical depth; neither substitutes for the other.

Strong capability with APIs, data infrastructure, scripting, and lightweight software tools.

Data center electrical fluency — hands-on comfort with UPS systems, rectifiers, and critical-power environments — as a core requirement, alongside broader hardware deployment, commissioning, and field troubleshooting experience.

Experience directing or overseeing third-party contractors, systems integrators, or installers.

Experience mentoring or coaching other engineers, and routinely giving and acting on feedback.

High emotional intelligence and consultative instincts — building relationships, not just solving problems.

Working fluency with AI agents and tools applied to real delivery work — e.g., using them for account prep, executive narrative-writing, or other force-multiplying tasks — hands-on experience, not just familiarity with the concept.

Bonus: experience handing prototypes to product teams and participating in productization cycles.