Director, Business Operations

The Operations and Analytics team powers Veriff’s business engine, cracking the online identity crisis through scalable, data-driven insight. As Director of Business Operations, you will serve as a high-leverage operator working closely with the SVP of Operations and Analytics and the broader leadership team. You will combine strategic thinking with a bias for execution—owning planning cycles, driving critical cross-functional initiatives, and building the operational infrastructure that lets Veriff scale.

• →Strategic Planning & Goal-Setting: Lead company-wide planning cycles, from annual strategy to quarterly OKR setting. Build frameworks that turn ambitions into measurable commitments with clear accountability.
• →Executive Cadence: Prepare executive and board-level materials synthesizing business performance and key decisions. Run the operating cadence for the SVP, including leadership reviews and strategic offsites.
• →Cross-Functional Initiatives: Own 2–4 high-priority business problems at any given time, driving them from definition through to execution. Act as "connective tissue" across functions like Product, Engineering, and Finance to unblock dependencies.
• →Operational Rigor: Identify and close gaps in decision-making and workflows. Develop the tools and playbooks required to scale, and partner with Finance on resource allocation and business cases.

• Professional Background: 7+ years in management consulting, investment banking, corporate strategy, or BizOps at a high-growth tech company.
• Strategic Execution: A track record of delivering complex initiatives with measurable business impact and experience running OKR processes.
• Analytical Depth: Strong financial modeling skills and proficiency in SQL. You can translate ambiguous questions into structured analyses and clear recommendations.
• Communication: Excellent executive presence with the ability to distill complex situations for audiences ranging from individual contributors to the Board.
• Soft Skills: Ability to influence without authority and build trust across a complex organization.

• MBA or postgraduate degree from a top institution.
• Experience in identity verification, fintech, or cybersecurity.
• Experience scaling a company from Series B through to public markets or institutional scale.
• Familiarity with M&A due diligence or integration work-streams.

• Self-starter: You thrive in ambiguous environments and can define a roadmap that connects to impact.
• Deep problem solver: You push beyond symptoms to uncover root causes, especially in adversarial settings.
• Clear communicator: You make complex analyses understandable and actionable to diverse stakeholders.
• Strategic executor: You can zoom out to align on priorities and zoom in to write SQL, review Python, or debug measurement issues.
• Strong team builder: You invest in people, create clarity, and raise standards through coaching and example.

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, Brazil, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.