Senior Account Manager - USA

At Veriff, our GTM Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision. 

Veriff is hiring a Senior Account Manager to join our Account Management team with a focus on managing our largest and most strategic customers across North America. In this role, you will serve as the primary point of contact for your accounts, partnering with customers through every stage of their journey, from integration and onboarding to scaling, adoption, expansion, and long term success.

You will act as a trusted advisor, helping customers maximize the value of Veriff’s solutions while identifying opportunities for cross sell and upsell growth that support revenue targets. This is a highly strategic role that will be central to strengthening executive relationships and driving long term success across our largest enterprise accounts in the region.

• Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account.
• Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty.
• Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base.
• Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy.
• Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff.
• Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes.
• Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook.
• Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution.
• Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution.
• Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions.
• Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders.
• Act as the voice of the customer internally while balancing commercial priorities and long term partnership value.

• 10+ years of Account Management experience within the SaaS industry focused on strategic, enterprise accounts
• Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.
• Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention.
• Strong experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers.
• Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes.
• Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value
• Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models.

• Experience working for a global scale-up/startup

California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. 

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

 We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

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