Client Services Supervisor

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

 We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Do you thrive in fast-paced environments and love leading a team that makes a difference for pets and their people? We're looking for a hands-on Client Services Supervisor to lead our front-line team in a 24/7 emergency and multi-specialty hospital. Reporting to the Client Services Manager, you'll work alongside our Client Service Representatives and Phone Operators at the front desk while leading them in delivering a top-tier client experience rooted in our "Care First" philosophy, from the first phone call to discharge.

• Hold team huddles at the start of each shift to set priorities and share updates
• Foster a collaborative team culture and address conflicts between team members early
• Coach staff on service standards, give regular feedback, and address performance gaps
• Manage callouts and arrange coverage to keep the hospital staffed around the clock
• Monitor attendance and handle initial disciplinary steps with the Client Services Manager
• Support onboarding and 30/60/90-day and annual reviews for team members
• Monitor phone operators for adherence to our "Care First" phone standards

• Oversee the team's invoicing, payments, refunds, and registration paperwork in Impromed, reviewing work for accuracy and completeness
• Ensure staff understand payment options, including CareCredit, ScratchPay, and Affirm, and can confidently walk clients through them
• Verify registration and admission paperwork is complete, signed, linked to medical records, and entered promptly

• Keep clients informed throughout their visit on wait times, exam progress, and discharge instructions
• Serve as the first escalation point for client concerns, de-escalating issues and reporting trends
• Ensure referring veterinarians receive immediate, priority attention and coordinated case support
• Facilitate smooth handoffs between the front desk and clinical teams

• Supervise check-in/check-out, appointment flow, and interdepartmental coordination
• Maintain clean, welcoming reception, waiting, and exam areas
• Report regularly on team metrics, financial accuracy, and client satisfaction

• 3+ years of veterinary client services experience, including 1+ year in a supervisory role
• Proficiency in Impromed or similar practice management software
• Working knowledge of CareCredit, ScratchPay, and Affirm
• Strong customer service, de-escalation, and training skills

• Emergency or multi-specialty hospital experience
• Familiarity with veterinary terminology and referral coordination

This is a fast-paced, 24/7 hospital with animal exposure, emotionally charged situations, and physical demands such as standing for long periods and cleaning. This is an essential personnel role; you may be required to work during inclement weather, states of emergency, or other closures when the hospital remains open.