Veterinary Phone Operator

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

 We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

We’re excited to share that Garden State Veterinary Specialists in Eatontown, NJ is looking for a Phone Operator to join our Client Services team as the go-to voice for our Oncology service!
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Our Care First approach means we put clients and pets first, not obstacles, and you’ll bring that to every call. You’ll:

• →Serve as the key phone contact for Oncology, scheduling consultations, rechecks, and treatment appointments
• →Partner with our oncologists and oncology technicians so messages, records, and questions reach the right person quickly
• →Answer calls promptly using our CARE routine: Connect and greet with care, Actively listen with compassion, Reassure with clarity, and End with care
• →Take clear, detailed messages and transfer calls to the right person or department
• →Schedule appointments accurately and build strong relationships with clients and referring veterinarians
• →Speak up when you hit an obstacle so the team can solve it together, and use call reviews and your Development Plan to keep growing

• 1 year of client service experience preferred; veterinary, medical, or oncology experience is a plus
• Excellent communication skills, since you’ll act as a liaison between clients and our clinical team
• Calm, empathetic, and compassionate, especially with clients facing difficult news
• An active listener who stays organized while juggling multiple tasks
• Proactive, with strong attention to detail
• Discreet and professional when handling sensitive information
• Open to coaching and feedback, and excited to keep improving with your team
• Thrives in a highly collaborative environment and is committed to building long-term relationships with colleagues, clients, and our community

• Sunday, 9am – 7:30pm
• Monday, 10am – 8:30pm
• Tuesday, 10am – 8:30pm
• Wednesday, 9am – 7:30pm
• Some holidays are required