Technical Support Engineer

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. 

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. 

Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.

• →Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
• →Provide best practice design, installation, and configuration expertise to enterprise customers
• →Communicate technical matters to customers both orally and in writing
• →Own customer issues from creation to resolution
• →Collaborate with Engineering and Product teams to test new products and identify bugs
• →Write technical knowledge base articles and whitepapers
• →Staying up to date on the latest products and industry technologies
• →Build tools and processes that will scale

• Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
• 1+ years professional or internship experience in a technical support engineering or IT role
• Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
• Experience working with Linux, APIs, Python, or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
• Demonstrated problem-solving skills and attention to detail
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.