6h ago

New

USD 70,000–75,000 per year

Technical Support Specialist

United StatesRemoteRegular Full-Timemid

Customer SupportTechnical Support Specialist

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Quick Summary

Requirements Summary

Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms. Strong troubleshooting and problem-solving skills,

Technical Tools

Customer SupportTechnical Support Specialist

About Versapay 🚀

Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity and ensuring businesses can manage working capital on their terms.

By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and processes $300B+ in payments volume annually.

Think you might be the next Veep to join? Read on!!

Role Overview:

As a Technical Support Specialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement in both product and support processes.

Technical Troubleshooting & Resolution:

Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations.

Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.

Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.

Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.).

Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.

Collaboration & Escalation:

Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.

Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices.

Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues.

Documentation & Knowledge Management:

Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios.

Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement.

Continuous Improvement & Training:

Analyze escalation trends and recurring technical issues to recommend product/process improvements.

Participate in incident reviews and war rooms for high-severity or urgent cases, providing technical leadership and post-mortem analysis.

Customer Engagement:

Communicate complex technical concepts in a clear, customer-friendly manner.

Manage high-visibility or complex cases end-to-end, ensuring timely updates and expectation management for both customers and internal stakeholders.

Technical Skills & Qualifications:

Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms.

Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.

Familiarity with business processes in finance, HR, or supply chain, and the ability to map technical issues to business impact.

Experience with system upgrades, patch management, and regression testing.

Ability to manage user accounts, roles, and permissions within ERP or enterprise software.

Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences.

Additional Considerations:

Success in this role requires balancing speed with technical depth—solving issues quickly while ensuring sustainable, root-cause solutions.

You will have the opportunity to influence both support and product direction by being closest to customer pain points and technical challenges.

#LI-Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

About this job

Pay per year: $70,000–$75,000 a year; 10% above the $65,739 median for Technical Support Specialist jobs on Jobera (60 salaries).
Who can apply: United States
Posted: Today
Employer: has 32 open jobs on Jobera in 2 countries.

Listing Details

Posted: November 9, 2026
First seen: November 9, 2026
Last seen: November 9, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 87%
Scored at: November 9, 2026

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Versapay is a financial technology company that specializes in accounts receivable automation software and B2B payment solutions, simplifying the invoice-to-cash process for mid-sized and enterprise businesses.

Employees

201-500

Founded

2006

Domain

Jobs

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Salary

USD 70,000–75,000 per year

per year

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