Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation)

The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. 

• →Product Reliability Leadership  

• →Define and enforce SLIs/SLOs for a subset of Vertafore flagship products. 

• →Drive observability strategy across application and infrastructure layers. 

• →Release Engineering & Automation  

• →Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly. 

• →Implement Infrastructure-as-Code (Terraform, AWS CloudFormation/CDK) for application provisioning. 

• →Incident Management  

• →Define 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems. 

• →Cross-Functional Collaboration  

• →Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5). 

• →Align reliability goals with product roadmaps and customer SLAs. 

• →Team Leadership  

• →Manage a group of Managers and Engineers; mentor teams on automation, observability, and reliability best practices. 

• Bachelor’s degree in Computer Science, Information Systems, or related field. 

• 18+ years in Software Engineering, SRE, DevOps, or reliability roles; 5+ years in leadership(Director). 

• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
  
  
• Expertise in SLI/SLO and monitoring.

• Expertise in CI/CD, observability, and incident response. 

• Strong AWS knowledge and experience with container orchestration. 

• Proven ability to lead reliability programs across multiple SaaS products. 

• Experience architecting applications or infrastructure for highgrowth cloud platforms. 

• Experience in B2B SaaS environments involving large-scale distributed systems. 

• Proven leadership communicating and influencing at team, peer, and leadership levels. 

• Demonstrated experience driving operational excellence through metrics and KPIs.  

• (Preferred) Background supporting financial services, healthcare, or regulated industries.