Application Development & Support Analyst

The Junior RPA, Automation & AI Analyst is an entry-level role supporting the delivery of process automation and operational efficiency initiatives within the ERP Tech Factory. Under the guidance of a Senior Analyst or the ERP Tech Factory Lead, this role contributes to the design, development, and deployment of RPA & automation solutions and AI-powered tools.
This role focuses on building core technical skills, executing assigned automation tasks, maintaining solution assets, and contributing to the Automation Factory's delivery pipeline. It serves as the foundational entry point into the RPA & Automation discipline, providing exposure to enterprise-scale automation, AI-powered tooling, and structured development practices.

·    Task completion rate and quality (% of assigned automation tasks delivered on time and meeting defined acceptance criteria)
·    Automation execution success rate (% of bot runs completing without error for solutions under ownership)
·    Development time-to-deliver (average cycle time for assigned development tasks from briefing to deployment)
·    Learning & certification progress (completion of targeted RPA/automation training courses and certifications within agreed timelines)
·    Documentation completeness (% of developed solutions accompanied by complete and up-to-date technical documentation)