Customer Engineer Thermal

Air Conditioning Engineer -   

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

• →Respond in a professional manner to all assigned service calls while on duty. 
• →Perform all work in a safe manner and in accordance with established company safety policy.
• →Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• →Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• →Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• →Maintain the accuracy of the customer listing by reporting errors with the site change form.
• →Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• →Create reports using FieldDB system and ensure regular synchronization.
• →Report sales or service leads to the proper department via the correct process.
• →Support company vision and management decisions.
• →Use email and other Office based programs to maintain/enhance communications processes.
• →Ensure that all Vertiv processes are followed.
• →Keep company vehicle clean and properly maintained.
• →Protect all tooling and company property issued.
• →Work as part of the service team and support business needs.
• →Take an active role in the callout rota.

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

• None

• 90%

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