Engineer II - Field Service

India·Hyderabadmid

Field Service EngineerSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Respond in a professional manner to all assigned service calls while on duty.

Requirements Summary

Required/ Minimum Qualifications: NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Technical Tools

Field Service EngineerSkilled Trades & Field Services

Responsibilities

~1 min read

→Respond in a professional manner to all assigned service calls while on duty.
→Perform all work in a safe manner and in accordance with established company safety policy.
→Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
→Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
→Keep scheduling team informed of changes to your schedule and the status of all open jobs.
→Maintain the accuracy of the customer listing by reporting errors with the site change form.
→Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
→Create reports using FieldDB system and ensure regular synchronization.
→Report sales or service leads to the proper department via the correct process.
→Support company vision and management decisions.
→Use email and other Office based programs to maintain/enhance communications processes.
→Ensure that all Vertiv processes are followed.
→Keep company vehicle clean and properly maintained.
→Protect all tooling and company property issued.
→Work as part of the service team and support business needs.
→Take an active role in the callout rota.