Identity and Access Management I Analyst III

Philippines·Mandaluyong Citymid

CybersecurityIAM Analyst

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Key Responsibilities

Ensuring the operational health of the M365 Suite Applications including security, availability, performance, interoperability, and reliability.

Technical Tools

CybersecurityIAM Analyst

~1 min read

→Ensuring the operational health of the M365 Suite Applications including security, availability, performance, interoperability, and reliability.
→Administer and support Exchange Online and Entra (Azure AD). Will also support Teams, OneDrive for business, Microsoft Defender and other M365 centers.
→Apply Email Security and administer SEG (Security Email Gateways, i.e. Proofpoint and Microsoft Defender for Cloud)
→Troubleshoot various Microsoft 365 issues including connectivity and mobility.
→Update ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation.
→Maintains knowledge of assets and coordinates changes as required.
→Creates all required technical documentation in accordance with company change control and project management processes and procedures.
→Troubleshoot issues interfacing other teams including the Global Service Desk and the Network Operations Center
→Provides after hours on-call support in case of issues escalations.

~1 min read

Bachelor’s degree in a technically related field of study or equivalent work experience
Minimum 5 years of experience
Experience in administration of other Microsoft 365 tools and products such as OneDrive, Power
Automate, Power Apps, Stream, Power BI, Forms, Intune, etc.
Experience with Proofpoint, Microsoft Defender for Cloud, audit log reviews and interpretation
Automate repetitive tasks using PowerShell or Microsoft Graph API
Demonstrate advanced problem-solving skills
Apply sound IT processes, with a focus on security and best practices
Provide hands-on technical support
Hands-on experience with Microsoft 365, especially Exchange Online, Teams, and Entra (Azure Active Directory)
Proficient knowledge of Microsoft Cloud security and best practices, including Microsoft 365 compliance, security, anti-spam tools
Familiarity with Windows PowerShell for task automation and configuration.
Critical thinking skills, accountability and taking ownership of issues and projects
Excellent English communications skills (written and verbal) and ability to work both independently and in a group
Use of Microsoft Office products to create and maintain documentation