IT End User Services Analyst

United States·Andersonmid

OtherAnalyst

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

POSITION SUMMARY The IT End User Services Analyst provides foundational technical support to all users.

Technical Tools

OtherAnalyst

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

Responsibilities

~1 min read

→Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.

→Provide second-level user support for hardware and software issues.

→Assist in hardware and software installation/configuration according to corporate policies and guidelines.

→Aid in troubleshooting and diagnosing hardware/software errors.

→Support PC replacement programs and emergency equipment exchanges.

→Provide hands-on assistance for IT project implementations.

→Help with local backup operations in alignment with corporate policies.

→Maintain confidentiality on all user data and related information.

→Perform miscellaneous job-related duties as assigned.

→Strong emphasis on Manufacturing and/or Plant experience

→Matrix management style

Requirements

~1 min read

Bachelor's degree or equivalent experience.

A+ certificate or 1-2 years’ experience with a technical support environment

End User and/or Customer Facing support

1-3 years of experience in MS Windows desktop operating system deployment.

Basic understanding of Software Distribution and Patch Management tools.

Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred

Basic knowledge of network infrastructure and security principles.

Experience with Apple Mac deployment and support is a plus

Medium lifting (30 lbs. – 45 lbs.)

Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.  

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

#LI-RB1