Order Management Senior Analyst

Philippines·Mandaluyong Citysenior

OtherOrder Management Analyst

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Quick Summary

Key Responsibilities

Receive, audit and enter customer purchase orders Check orders against inventory and forecast Work with distributors,

Technical Tools

OtherOrder Management Analyst

We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

Responsibilities

~1 min read

→Receive, audit and enter customer purchase orders
→Check orders against inventory and forecast
→Work with distributors, sales reps and project managers to resolve PO issues
→Create and Issue PO to suppliers
→Shipments Coordination to supplier/factory
→Work with Planning, Logistics and IT to resolve order logistics issues
→Communicate order status to distributors, sales reps, project managers and track to delivery
→Maintain order status/tracking log
→Understand and adhere to customer compliance guidelines
→Complete ad-hoc reporting when requested
→Perform special tasks as needed
→Major KPIs – OTD, ITO, NMI

3 to 5 years Experienced Employees specializing in Customer Service or equivalent
Factory Order Management Experience
Excellent verbal and written English skills
Ability to communicate effectively and professionally by phone or email
Takes initiative and prioritizes tasks (time management)
Solid analytical and problem-solving skills (root cause analysis)
Ability to work accurately with close attention to detail
Strong interpersonal skills with the ability to work effectively with individuals and groups
Willingness to adapt to changing business needs and deadlines
Solid computer skills with knowledge of Microsoft Office, Internet and ERP