Service Support Coordinator I (Temp)

Brief Job Description:
•    Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
•    Provides high-quality and valuable support in all service administrative processes 
•    Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness. 
•    Ensures that information logged in the designated databases and systems is accurate and updated. 
•    Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
•    Ensures that information needed by internal and external customers are provided accurately and on time 
•    Adherence on SLAs for all SSA Transactions (Warranty) 
•    Timely submission of SSA Reports (Warranty) 
•    Improvement on Productivity and Efficiency 
•    Individual Development 
•    Ad hoc/ Stretch Assignments

Qualifications: 
Required/ Minimum Qualifications: 
•    College graduate of any course 
•    With 1-3 years of related experience 
•    Additional / Preferred Qualifications:
•    Previous experience within a service environment performing administrative functions. 
•    Previous experience on supply chain (order management, purchasing and logistics) 
•    Focused with strong administration, analytical and organizational skills. 
•    Possesses initiative and a strong sense of ownership and responsibility 
•    Keen attention to details. 
•    Comprehensive administrative/clerical/back-office experience 
•    Time management skills 
•    Must be able to work with minimal supervision. 
•    Works well with others; team player 
•    Strong sense/knowledge of the service business 
•    Fluent English written and verbal skills 
•    Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

#LI-JS1