Service Support Coordinator II

Brief Job Description :
•    Provides high-quality and valuable support to contracts administration and related processes. 
•    Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. 
•    Ensures that information logged in the designated databases and systems is accurate and updated. 
•    Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
•    Ensures that information needed by internal and external customers are provided accurately and on time
•    Ensures all contract transactions are done accurately and on time. 
•    Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. 
•    Provides accurate solutions to issues and concerns raised by the market units or other points of contact. 
•    Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. 
•    Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Required/ Minimum Qualifications :
College graduate of any course

Additional / Preferred Qualifications: 
•    Previous experience within a service environment performing administrative functions. 
•    Focused with strong administration, analytical and organizational skills. 
•    Possesses initiative and a strong sense of ownership and responsibility 
•    Keen attention to details. 
•    Comprehensive administrative/clerical/back office experience 
•    Time management skills 
•    Must be able to work with minimal supervision. 
•    Works well with others; team player 
•    Fluent English written and verbal skills 
•    Strong sense/knowledge of the service business 
•    Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.