Sr. Analyst, Process Enablement - Finance

United States·Westervillesenior

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Overview

POSITION SUMMARY The Sr. Analyst, Process Enablement - Finance provide expertise and structured support for finance business processes, ensuring accurate issue triage, process guidance,

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The Sr. Analyst, Process Enablement - Finance provide expertise and structured support for finance business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for finance end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

Responsibilities

~1 min read

→Supports finance-specific Oracle EBS modules including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), E-Business Tax (EBTAX/VERTEX), Subledger Accounting (SLA), Localization, Cash Management, Costing (CST), Project Accounting, and Revenue Management Cloud System (RMCS).
→Owns resolution of service module-specific issues from initial triage through escalation.
→Documents business requirements and assesses process impacts related to service processes.
→Provides updates on solution design, implemented fixes, and functionally resolved tickets.
→Interfaces with finance business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
→Escalates unresolved issues to ERP Second Level Support on the IT side.
→Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for finance-specific processes.
→Handles module-specific user queries and functional triage across AP, AR, GL, and related modules.
→Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
→Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
→Oracle EBS (AP, AR, GL, FA, EBTAX/VERTEX, SLA, Localization, Cash Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

Requirements

~1 min read

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
2-4 years in Oracle EBS functional support or business process enablement.
Experience in handling module-specific user queries and functional triage.
Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
Strong written and verbal communication skills in English; other languages are a plus.
Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
Analytical thinking and problem-solving skills.
Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
Deep functional knowledge of Oracle EBS finance modules (AP, AR, GL, FA, EBTAX/VERTEX, SLA, Localization, Cash Management, CST, Project Accounting, RMCS).
Proficiency in process mapping, transaction flows, and exception handling.
Experience with formalization of module-specific business requirements.