Credit Resolution Coordinator - Fixed Term

As a Credit Resolution Coordinator you will be responsible for managing a portfolio of large and small business customer accounts. You'll get to work with all of VF Corporation's brands such as The North Face, Timberland, Vans and Napapijri to name just a few!

Your role will focus on investigating and problem solving our customers claims and issues related to their invoices, shipments, commercial contracts, and other financial documentation, You will collaborate with internal and external stakeholders to identify root causes, implement corrective actions, and prevent future issues, helping to reduce errors or delayed payments, ultimately helping VF continue to contributing to healthier cash flow and a more efficient end‑to‑end order‑to‑cash process.

In this role, you will:

• Manage your portfolio of customers daily, using both internal systems and customer platforms to ensure data accuracy and up‑to‑date account status.

• Investigate, analyse, and resolve claims and disputes, such as pricing issues, delivery discrepancies, short payments, returns, and other deduction-related queries.

• Collaborate with cross‑functional teams (Sales, Logistics, Customer Operations, and Credit) to obtain information, validate claims, and drive timely resolution, by attending meetings, maintaining clear communication, and jointly developing strategies to reduce recurring issues

• Monitor open items and deductions, ensuring proper documentation, root-cause identification, and alignment with VF policies.

• Contribute to continuous improvement, bringing forward fresh ideas to streamline processes, reduce disputes, and enhance the claims management workflow.

• Love communicating - build relationships, answer questions, communicate by video, as well as by email and messaging

• A proactive approach to your work and willingness to learn new skills

• A team player able to build and maintain relationships at all levels

• Highly organized and conscientious as well as thorough and methodical in your work

• Great problem solving skills

• Happy to work with numbers and data every day

• Use your IT skills to your advantage each and every day. Some working knowledge of MS Excel would be highly beneficial, but we can teach you!

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

• Be part of an iconic lifestyle brand in a multi brand, multi countries organization

• 50% employee discount on all VF brands both in store and online

• Subsidized canteen and break out areas offering complimentary hot drinks

• Health Shield membership and access to numerous health and wellbeing initiatives

• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.

• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off

• Smart pension scheme - 8% employer contribution

• Cycle to work scheme

• Limited secure onsite parking and discounts with local public transport

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!