Director, Retail (TNF China)

The incumbent is responsible for the overall retail business performance in China to ensure all retail related areas including P&L management, operations efficiency, inventory management, manpower management, customer service, merchandise presentation and shop maintenance are well managed and geared towards the attainment of sales and profit maximization

Principal Accountabilities

• Provide leadership and vision in the development and implementation of the strategic direction for China retail business.
• Ensure China country retail plans & strategies are calibrated both with global brand direction and Asia Retail strategy.
• Develop mid- and long-term strategies to achieve growth projections.

• Close cooperation with Retail Project, Retail Marketing, VM to ensure store setup & image keep evolvement with China customers shopping habits/behaviors.
• Partnership with Product, Marketing to create and maintain strategic customer recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Consistently improve retail productivity and showcase the best practice for retail excellence; Test & learn in own retail first and cascade down to dealers.

• Lead regional retail teams in China in developing and ensuring success of their retail stores.
• Partnership with HR/VFRA on resource planning, retail STAR review, capability building and succession planning to support growth of the business.
• Review retail team's performance and coach for development on regular basis.
• Develop and implement an effective staff engagement program to minimize retail staff turnover and ensure company purpose & brand culture are upheld.

• Partnership with relevant stakeholders to establish smart retail processes which are efficient and customer-centric.
• Integrate resources through online and offline platforms to achieve consistent and effective consumer strikes.
• Close cooperation with internal & external stakeholders to drive smart retail conclusions and agreed milestones.

• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.

• Formulate and implement retail operation policy and procedure, seek innovation where necessary to ensure the business is carried out effectively to achieve the targets.
• Understand the local market, monitor key players and its market share, analyze and identify sales driver opportunities with marketing and product teams.

• Responsible for shop opening and relocation by evaluating and analyzing site potential.
• Develop and maintain strong partnerships with business development partners to negotiate best opportunities.
• Close cooperation with retail project to ensure store format, setup & image keep evolvement with strategic city positioning.

Qualification & Experience Needed

Education:

• Bachelor degree above, or equivalent through experiences.

Experience: 

• 12+ years progressive experiences in similar job capacity, with 6+ years in managerial roles;

Language:

• Fluent oral and written English;
• Excellent spoken and written Chinese

Computer:

• Good computer operation skill, particularly Microsoft Office applications.

Key Skills:

• Excellent communication skills and ability to engage various audience across multi-cultures
• Very in-depth retail understanding and ability to influence with strong commercial awareness
• Stock inventory management skills
• A pleasant team player.
• Strong commitment to continuous improvement.
• Innovative and strategic thinker
• Strong business acumen and analytical skills
• Results-oriented
• Digitally savvy
• Ability to juggle multiple priorities and work in a fast-paced environment