Senior Specialist, Fulfilment Operations

Reporting to the Manager, Fulfillment Operations, SG&MY, the Senior Specialist owns defined fulfillment processes, workstreams, and market-level operational deliverables while serving as a subject-matter expert in operational excellence. Beyond daily coordination, the role independently drives KPI improvement, process governance, 3PL performance, complex issue resolution, cross-functional projects, transformation readiness, and sustainable capability building.

• Own operational performance and KPI delivery for assigned markets, processes or functional workstreams.
• Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.
• Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.
• Translate business requirements into operating processes, control points, SOPs and system requirements.

• Manage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.
• Build effective partnerships across Brand, Planning, Customer Service, Finance, Quality, IT and regional teams.
• Drive cross-functional alignment and resolution of issues with material service, cost, inventory or customer impact.

• Analyze operational, inventory, quality, service and cost data to identify trends, risks and improvement opportunities.
• Lead continuous improvement cases using structured problem-solving, root-cause analysis, PDCA/Lean principles and measurable action plans.
• Lead or manage cross-functional operational projects, ensuring clear scope, ownership, milestones, risks and outcomes.
• Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.

• Own and standardize SOPs, process maps, work instructions, checklists and operating controls for assigned areas.
• Support audits, compliance reviews and corrective-action closure.
• Build market and 3PL capability through training, train-the-trainer support, knowledge transfer and process coaching.

• Lead assigned fulfillment workstreams for business transitions, WMS/SAP/S/4 deployments, new DC setup or other transformation initiatives.
• Define process and interface requirements, support testing and user readiness, and drive go-live preparation and stabilization.
• For new-market/DC readiness, support operating model definition, inventory transition, 3PL governance, capacity/resource readiness and launch execution.

• Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or a related discipline.
• Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply-chain functions.
• Strong analytical, root-cause analysis, process mapping, KPI management and project-management capability.
• Demonstrated ability to influence cross-functional stakeholders and 3PL partners without relying on formal authority.
• Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.
• Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.