Driver Support Agent

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

• →Follow up with driver applicants across all North America markets to offer support and guide them through their application
• →Assist prospective drivers with required compliance steps, background checks, and documentation requirements
• →Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
• →Conduct proactive outreach to candidates needing additional support or follow-up
• →Identify and escalate complex compliance or technical issues to appropriate internal teams

• Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
• Strong mental acuity and analytical problem-solving skills
• A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
• Skilled in prioritizing and strong delegation skills to optimize team performance
• Able to manage multiple priorities simultaneously while maintaining accuracy and focus
• A clear communicator with excellent reading comprehension and writing skills
• Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
• Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues
• A well-rounded team player who takes ownership of (and pride in) your work
• Ownership-driven: you take charge of ongoing issues and manage them through to resolution
• Comfortable with ambiguity; able to create solutions even when no SOP exists
• Demonstrated leadership with strong prioritization skills
• An action-oriented executor: you take initiative to solve problems and get the job done
• Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment