Consular Services & Business Visas / Business Travel – Manager

Consular Services & Business Visas / Business Travel – Manager Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private, and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems. To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way. Job Description * In this role, you will be a key member of Vialto's Consular Services & Business Travel team, supporting multinational organizations and their employees with business travel and global business visa requirements. * You will serve as both a client advisor and an operational leader, managing a portfolio of client engagements while providing hands-on guidance on complex business visa, consular, and business travel matters. This position is ideal for a professional who enjoys combining client relationship management, team leadership, and technical case expertise. * As we continue to expand our Consular Services capability in the United States, you will play an important role in helping shape the client experience, developing team knowledge, and driving service excellence across a growing practice. Key Responsibilities * Manage a portfolio of multinational clients requiring support with global business visas, consular services, and business travel matters. * Serve as a trusted advisor to client stakeholders, providing practical guidance on business visa requirements, application strategies, travel considerations, and consular processes. * Maintain personal responsibility for complex and high-priority cases while ensuring service delivery remains accurate, timely, and client-focused. * Act as the primary point of escalation for challenging business visa and consular matters across your client portfolio. * Coordinate with Vialto's global network of immigration and consular professionals, external providers, and government stakeholders to support successful outcomes for clients and travelers. * Provide guidance on business visa applications, visa appointment coordination, legalizations, apostilles, passport services, and other consular-related processes. * Support client implementations, service enhancements, and process improvement initiatives designed to improve efficiency, quality, and the overall traveler experience. * Review work, provide technical guidance, and mentor junior team members while helping develop subject matter expertise across the broader team. * Monitor client service metrics and operational performance to drive continuous improvement and ensure adherence to service commitments. * Partner with senior leadership on workforce planning, training initiatives, and practice-development activities. * Contribute to client growth opportunities by identifying evolving client needs and supporting business development efforts within existing accounts. * Develop strong commercial acumen through active participation in portfolio management, profitability discussions, and financial performance reviews. * Stay current on global business visa requirements, consular developments, and business travel trends, proactively sharing relevant insights with clients and colleagues. * Foster a collaborative, inclusive, and high-performing team culture that prioritizes learning, accountability, and exceptional client service. Qualifications * Typically 6+ years of experience supporting global business visas, consular services, business travel, global mobility, or related immigration services. * Demonstrated experience managing client relationships and serving as a primary point of contact for corporate stakeholders. * Strong experience supporting global business visa applications and related consular processes for multinational organizations. * Experience coordinating with embassies, consulates, government authorities, and external service providers across multiple jurisdictions. * Proven ability to manage complex caseloads while maintaining exceptional attention to detail and quality. * Experience coaching, mentoring, reviewing work, or providing technical guidance to team members. * Strong communication, stakeholder management, and client-service skills. * Commercial awareness and an ability to balance client satisfaction, operational performance, and financial objectives. * Demonstrated interest in leveraging technology, automation, and process improvement to enhance client service delivery. * Experience with legalizations, apostilles, passport services, and related consular support activities is preferred. * Experience within business visa service providers, global mobility organizations, immigration service providers, or similar consulting environments is strongly preferred. Additional Information * Location: U.S.-based opportunities * Regular / Full Time * Preferred Location - San Diego Office: 1420 Kettner Blvd., San Diego, CA 92101 * Compensation: $95,000 - $145,000 Compensation is determined based on a variety of factors, including geographic location, years of relevant experience, level of education, and overall qualifications. We are an equal opportunity employer that does not discriminate based on any legally protected status. Please note, AI is used as part of the application process. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.