Store Manager - Montgomery Mall, Bethesda, MD

Title: Captain (Store Manager)

Department: Retail

Reports To: District Manager

Overview:

Responsible for building, guiding, and supporting a store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:

--Generate Sales:

-Meets and exceeds store financial goals

-Measure and develop store and crew performance goals to increase profitability

-Actively looks for opportunities to drive additional sales and traffic

-Aware of market competitor activities

-Sources and supports In-Store and Head Quarter driven events

-Supports and Communicates Head Quarter initiatives

--Customer Experience:

-Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”

-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

-Educates crew and customers regarding product information and brand initiatives

-Ensures crew and customer education regarding product knowledge and brand initiatives

-Develops and ensures store systems and practices support the customer experience

-Encourages managers and crew to solicit customer feedback to better product and store environment

--Crew Development:

-Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws

-Creates schedules to support an engaging customer service environment

-Develops and educates first mates (assistant managers) and crew members

-Creates, attends and supports manager and crew meetings and team building exercises

-Recognizes and rewards first mate and crew performance

-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

-Conducts regularly scheduled interviews to identify and hire on the best talent for stores

--Operations:

-Ensures store is compliant with operational standards, expectations and federal law

-Supports crew to plan and execute direction in a timely manner

-Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability

-Maintains efficient merchandise controls

-Develops loss prevention awareness among all crew members

-Consistently meets payroll expectations

-Manages to a Profit and Loss Statement

-Exercises prudence regarding personal/team expenses and supply management

--Merchandising:

-Ensures merchandising reflects current compass, brand initiatives and local customer needs

-Actively looks for replenishment opportunities through restocking and Head Quarter partnership

-Audits store cleanliness, folding and visual standards

-Makes merchandise moves based on sell-through and customer feedback to drive business

Requirements/Qualifications:

-2+ years as a Store Manager in similar volume, type business

-Total 3+ years of retail supervisory experience

-Strong interpersonal communication and customer service skills

-Ability to plan, manage time, and make decisions in a fast-paced environment

-Proven success in staff development and mentorship

-Competition and industry awareness

-Commitment to career growth of self and others

-Team focused, confident, and professional

-Creative, adaptable, entrepreneurial and driven by integrity

-Strong verbal and written skills

-Ability to perform effective selling techniques to achieve sale and repeat business

-Excellent retail business acumen including selling skills, visual presentation, and sales analysis

-Ability to work a flexible schedule including holidays, overnights, weekends

-Ability to actively supervise the sales floor

-A passion for making people happy

-Belief in leading by example and likewise, exudes a leadership as service mentality

-Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team

-Excellent organizational skills

-Accuracy and attention to detail

-Ability to effectively receive and communicate feedback

-Proactive and experienced in networking

-Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally 
• Lift up to 40 pounds, unless an accommodation is requested

• Competitive medical, vision, dental insurance
• Incremental paid time off based on tenure and up to 16 hours of Floating Holiday PTO
• 401K with employer match after 90 days from hire date
• Generous employee discount
• Bonus program- based on store performance
• Paid parental leave policy after completing 30 days of employment
• Long term & short term disability
• EAP- first month after 30 days of employment 
• Flexible spending accounts 
• Life and AD&D
• Eligible for additional compensation via non-discretionary award for sales
• Volunteer Hours: Eligible field employees receive eight volunteer hours per calendar year to support a cause of your choice outside of work.

Salary Range: $65,800-$86,600