JFK Customer Service Ambassador (Part Time)

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

VIP Hospitality LLC is seeking part-time Customer Service Ambassadors to assist passengers, visitors, and airport employees throughout JFK’s Terminal 4, primarily at airport checkpoints and international arrivals.

In this active, customer-facing role, you will provide clear directions, answer questions, help organize passenger lines, and support a welcoming and efficient airport experience. Successful ambassadors take initiative, communicate professionally, and remain calm and helpful in a busy environment.

• →Proactively greet passengers and offer assistance with directions, wayfinding, and airport information.
• →Guide travelers through established checkpoint and international arrivals processes.
• →Organize passenger queues and help maintain orderly lines and efficient passenger flow.
• →Direct travelers toward appropriate service areas and available alternatives, following established procedures.
• →Respond professionally to passenger questions and concerns, escalating issues when needed.
• →Communicate facility concerns, operational issues, and passenger needs to the appropriate supervisor or airport partner.
• →Collaborate with teammates and airport stakeholders to support daily operations.
• →When assigned, assist with coordinating tasks or serve as a point of contact within your designated area.

We are hiring across multiple shifts, including:

• Morning and daytime shifts
• Afternoon and evening shifts
• Overnight shifts
• Weekday and weekend schedules
• Holiday coverage as needed