Digital Accessibility Administrator

Reporting to Academic Operations within the Office of the Provost and working closely with multiple campus partners, the Digital Accessibility Administrator is responsible for defining, championing, and executing the university’s digital accessibility vision, strategy, and plan. This role leads and coordinates institutional efforts around compliance with WCAG 2.2 standards, and other federal, state and university regulations across all digital touchpoints, including course materials, public-facing websites, and internal enterprise systems.

This position focuses on building institutional capacity, governance frameworks, and scalable support structures for digital accessibility. The Administrator provides leadership and oversight in supporting faculty in digital accessibility efforts, and serves as a technical and strategic advisor across the university. This role requires building robust, collaborative partnerships with Academic Affairs & Student Success, Faculty Affairs, Equity and Access Services, Student Affairs, VCU Technology Services, and other partners across VCU’s academic and administrative units to foster a proactive culture of accessibility.

• →Develop, implement, and monitor a comprehensive, university-wide digital accessibility strategy aligned with WCAG 2.1, AA standards and evolving regulatory requirements.
• →Establish, review, and update institutional policies, guidelines, and standards for digital content, ensuring alignment with federal, state, and university compliance mandates.
• →Serve as a trusted advisor regarding institutional risks, resource needs, and strategic investments required to sustain digital accessibility.
• →Serve as the primary technical consultant to Equity and Access Service, the MCV Disability Support Office, and the Student Accessibility and Educational Opportunity (SAEO) office when facing highly complex digital accessibility complaints or unique accommodation challenges.
• →Conduct technical assessments of disputed digital materials, websites, or software platforms to determine the scope of accessibility barriers and recommend systemic or individual technical remedies to compliance partners.
• →Analyze trends from employee and student complaints handled by Equity and Access Services to identify institutional gaps, adjusting the broader digital accessibility strategy accordingly to prevent future compliance issues.
• →Provide direction, management, and oversight for staff dedicated to providing digital content and course remediation support for faculty.Partner directly with LEDStudio, Center for Teaching and Learning Excellence, and instructional design teams to architect workflows, resource hubs, and training programs that empower faculty to create and maintain accessible course materials.
• →Drive institutional awareness and professional development initiatives to move the university from a reactive accommodation model to a proactive, universally designed digital environment.
• →Collaborate closely with Technology Services to ensure the university’s web infrastructure, design systems, and content management practices remain compliant with WCAG 2.2.
• →Evaluate and recommend enterprise-level digital accessibility testing, monitoring, and remediation tools for the institution.

• Bachelor’s degree in Information Technology, Instructional Design, Computer Science, Disability Studies, or a related field, or equivalent in experience.
• 5+ years of progressive experience managing digital accessibility initiatives, preferably within a complex higher education or public sector environment.
• Proven experience leading, managing, or coordinating the work of staff focused on content remediation or technical support.
• Deep, practical knowledge of WCAG 2.2 standards, Section 504/508 of the Rehabilitation Act, and the ADA.
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff and students from all backgrounds and experiences or a commitment to do so as a staff member at VCU.

• Master’s degree preferred
• Professional certification in accessibility (e.g., IAAP Certified Professional in Accessibility Core Competencies [CPACC], Web Accessibility Specialist [WAS]).
• Strong understanding of Universal Design for Learning (UDL) principles and instructional design frameworks within higher education.
• Proven experience utilizing and evaluating digital accessibility technologies (e.g., screen readers like JAWS/NVDA/VoiceOver, automated testing tools like Axe, Wave, Siteimprove, and course accessibility checkers).
• Demonstrated experience advising executive leadership, writing institutional policies, and managing large-scale change management initiatives across academic and administrative divisions.

The Office of the Provost is committed to the growth and professional development of the Academic Operations team and will provide opportunities to foster a culture of learning and career development.