Senior Tech Squad Support Technician

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

• Engage regularly with end users to provide training and support.
• Coordinate efforts between departments.
• Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.
• Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.
• Occasionally will be required to pick up equipment that can weigh up to 25 lbs. 
• Must be detail oriented and organized.
• Must have a working knowledge of common software applications for word processing and spreadsheets.
• Must have good interpersonal skills, demonstrated ability to work with people. • Must have demonstrated ability to communicate clearly both orally and in writing.
• Additional duties as assigned.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

• Preferred experience installing and troubleshooting Professional AV systems.
• Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

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