Security Supervisor

United States·Jc Hospitality Llc-Jch - Las VegasNormalmid

Skilled Trades & Field ServicesSecurity Supervisor

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Skilled Trades & Field ServicesSecurity Supervisor

YOUR MISSION (The Job Description):

The Shift Supervisor will play an important role in supervising the daily activities of the Security Department on the assigned shift and will work closely with Security Manager.

THE NITTY-GRITTY (The Essential Job Duties):

Supervise, train, and evaluate security staff to ensure Team Members receive necessary guidance to accomplish established objectives in accordance with departmental standards
Ensure proper detainment procedures and detainment techniques are clearly understood and carried out in accordance with civil/criminal laws and company policy and procedures; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
Maintain all current information on cheats, thieves, unhoused, etc. to ensure the protection of company assets, patrons, and Team Members; develops and maintains open communications with law enforcement agencies and security personnel of other casinos to relay security information
Resolve guest complaints and ensure that all areas of proper guest service are adhered to
Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested
Handle all drug testing procedures for reasonable suspicion, assuring that Virgin Hotels Las Vegas maintains its' procedures and liability issues
Ensure that all proper procedures for table games department are correctly implemented and maintained, i.e., files, credits, transfers, pit boxes, drops, etc.
Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent guest relations, communication, presentation, and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and strive to deliver high quality and brilliant guest service
Always communicate effectively with guests and all levels of Team Members

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States
Valid Nevada driver's license is required. Must provide a Nevada motor vehicle report with no points in the last 12 months and no DUI's or reckless driving charges
Ability to obtain a Nevada gaming license required
Ability to obtain required safety certifications
Basic knowledge of Nevada civil and criminal laws
Knowledge and understanding of electronic, video and alarm functions
Knowledge and understanding of Nevada laws concerning powers of detainment procedures
The skills necessary for effective performance within this position are typically acquired through the completion of a high school education or equivalent, as well as through two years progressive experience in security operations. Supervisory experience preferred

REGULATORY AND COMPLIANCE RESPONSIBILITIES

Attend required training sessions offered by Virgin Hotels Las Vegas
Perform the duties described in compliance with local laws and regulations
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
Consult internal control procedures and policy manuals for guidance
Report illegal activity to the appropriate levels of management

THE WORKING CONDITIONS

Spend majority of the shift on the casino floor and hotel property
Standing and walking for the entire shift. Proper footwear is required
Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound. Exposure to varying weather conditions. Proper protection provided
Read and write legible reports in English
Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Lift up to 60 pounds, and push and pull drop boxes and money carts weighing up to 200 pounds without assistance
Able to assist sick or injured guests and Team Members
Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods