ICT Specialist L3-On Site

We are seeking a highly reliable and hands-on ICT Specialist to provide end-to-end technical support across the organization. The role covers Level 1 to Level 3 support, requiring a proactive, can-do attitude, strong technical expertise, and the ability to operate independently while supporting a dynamic industrial environment.

• → Provide 1st to 3rd level IT support in a timely and efficient manner
• → Troubleshoot and resolve hardware, software, and network issues
• → Install, configure, and maintain:
  • → Network infrastructure
  • → Laptops and desktops
  • → Printers and peripherals
  • → Wi-Fi systems
  • → CCTV systems
• → Perform network cabling, termination, and setup
• → Use basic hand tools to install and mount devices (e.g., drilling, fixing equipment)
• → Maintain accurate and up-to-date technical documentation
• → Support daily IT operations and ensure minimal downtime
• → Mentor junior team members and provide technical guidance
• → Coordinate with vendors and external service providers
• → Build and maintain strong relationships with internal users and stakeholders
• → Assist in running IT operations for the office/site as required
  
  Candidate Profile – Must-Haves
  Education
  
  • → Diploma in IT or a related field OR
    
  • → Minimum 10+ years of proven hands-on experience
    
  Certifications (Preferred)
  
  • → Relevant IT certifications (e.g., networking, hardware, or systems administration)
    
  Experience
  
  • → Minimum 10 years of experience in IT support roles
    
  Functional Expertise
  
  • → Strong experience in:
    • → Network setup and configuration
      
    • → Hardware installation and troubleshooting
      
    • → Wi-Fi and CCTV systems
      
    • → Network cabling and termination
      
    
    
  • → Practical, hands-on technical skills (including use of basic tools)
    
  • → Ability to manage IT operations independently when required
    
  Industry Background
  
  • → Experience in Mining or Industrial environments is highly preferred
    
  Technical & Soft Skills
  
  • → Strong troubleshooting and problem-solving abilities
    
  • → Excellent multitasking skills with the ability to prioritize tasks
    
  • → Proactive, can-do attitude
    
  • → Strong communication and interpersonal skills
    
  • → Ability to work under pressure in a fast-paced environment
    
  • → Team-oriented with the ability to integrate into company culture
    
  • → High level of accountability and reliability
    
  Languages
  
  • → English: Fluent (spoken and written) – Mandatory
    
  • → Arabic: Preferred