Client Service Coordinator

Full-Time Client Service Coordinator
Apply today to join the award-winning home care team at Visiting Angels of Fairfield 

Visiting Angels of Fairfield has an immediate need for a full-time Client Service Coordinator to supervise in-home care to seniors within our community. Visiting Angels is a non-medical home care agency, delivering compassionate, high-quality companion and personal care to seniors in their homes or places of residence. We are seeking candidates with a positive, can-do attitude and capable of working in a fast-paced work environment.

BENEFITS: 

• Competitive salary and bonus, based upon experience 
• 401k with company match
• Health, Dental, and Vision Insurance 
• Paid Time Off (PTO) 
• Ongoing education, training and certification opportunities

• Process all referrals received from intake, direct email or phone in a timely manner
• Match clients with appropriate caregivers who can fully meet the needs required
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Provide exceptional support to both clients and caregivers by responding to issues and requests in a timely, professional manner
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Wellsky system 
• Communicate client concerns and caregiver issues to appropriate team members without delay 
• Assist in coordinating referrals to community agencies, when appropriate 
• Must be available to be on-call (paid) for evenings and weekends on a rotating schedule

• College degree
• Experience working with seniors in their home or in a facility
• Ability to multi-task
• Able to work in a fast-paced environment and manage disruptions
• Exceptional problem-solving skills
• Exceptional written and communication skills
• Ability to use discretion, prioritize and make decisions independently and in concert with other staff 
• Ability to resolve client and caregiver issues in an efficient and timely manner
• Strong interpersonal skills and the ability to work well in a team environment

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