Professional Services Engineer (d/f/m)

Germany·Frankfurt am MainFull timemid

OtherProfessional Services Engineer

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Quick Summary

Overview

Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms.

Technical Tools

OtherProfessional Services Engineer

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As our Professional Services Engineer, you will step into a greenfield role where you turn high-impact enterprise architecture into reality from day one. Leveraging vivenu’s modern, API-first platform, you will bypass legacy tech debt to engineer high-performance integrations, custom automation, and core client implementations. Supported by Engagement Managers and Solution Architects who protect your focus and manage customer interactions, you will execute in deep technical build mode—writing production code, building reusable integration patterns, and shipping solutions directly into production. Ultimately, your engineering execution will have a direct business impact by turning major enterprise deals into successful go-lives and driving our global expansion.

Design and architect robust technical solutions, ensuring they are secure, scalable, and aligned with customer needs (headless vs. 3rd party integrations)

Write scripts and light custom code to support data migration, automation, and system integration

Partner with vivenu Engagement managers, Solutions Architects and Customer Success Managers to scope technical requirements and estimate effort

Design, build, and deploy production applications that combine user business logic, APIs, SDKs, webhooks, vivenu best practices, and user-facing interfaces

Collaborate directly with internal and external stakeholders, bridging the gap between technical teams and executives

Engage directly with users to deeply understand challenges, requirements, and co-develop solutions,

Contribute tooling, frameworks, and best practices that scale impact across accounts

3+ years of professional software engineering experience with depth of technical expertise.

1+ years of experience in a technical delivery role (e.g., Professional Services, Solutions Engineering, Implementation Engineering, or Customer Software Development).

Strong proficiency in building full-stack applications (e.g. with Typescript/Node.js).

Hands-on experience working with REST APIs, webhooks, and third-party system integrations.

Working knowledge of SQL and relational databases for querying, data transformation, and migration scripts.

Proven ability to debug complex issues quickly across multi-layered systems (data, API, application).

Strong communication skills to articulate technical details internally, paired with the ability to navigate multiple client deliverables simultaneously.

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.