Program & Network Manager

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will coordinate and execute Pharmacy Network programs, initiatives, and meetings that strengthen client engagement and deliver high-quality experiences. You will build relationships with healthcare pharmacy leaders, manage program activities, and collaborate with cross-functional teams to ensure timely execution and operational excellence. You will leverage data, technology, and continuous improvement practices to enhance program effectiveness, client satisfaction, and organizational efficiency.

• →Coordinate and execute assigned Pharmacy Network programs, initiatives, and meetings, including project plans, timelines, deliverables, resources, and follow-up activities.
• →Serve as a primary point of contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders, to address needs, facilitate onboarding, and connect clients with relevant resources.
• →Plan and coordinate virtual and in-person meetings, including scheduling, registration, logistics, speaker coordination, content preparation, continuing education, communications, and post-meeting activities.
• →Monitor client participation, satisfaction, onboarding, and engagement to identify outreach opportunities and coordinate activities that strengthen relationships and retention.
• →Collaborate with cross-functional teams, including meeting planning, continuing education, communications, analytics, technology, and subject-matter experts, to align resources and ensure seamless program execution.
• →Maintain accurate client and program information in Salesforce or other approved CRM systems, and prepare reports summarizing engagement, participation, satisfaction, and program performance.
• →Coordinate client communications, newsletters, meeting materials, community platform content, and digital resources to ensure accuracy, timeliness, and alignment with program objectives.
• →Manage program calendars, support budget forecasting, monitor meeting expenses, and coordinate operational activities to ensure accurate and timely completion.
• →Identify and implement opportunities to streamline workflows, standardize processes, improve efficiency, and enhance the client experience.
• →Utilize approved AI and digital tools to support communications, information synthesis, meeting preparation, reporting, and routine workflows while maintaining appropriate oversight and data confidentiality.

• Relevant degree preferred. MBA desired.
• 2 or more years of relevant experience required.
• Healthcare industry experience preferred.
• Strong interpersonal, relationship management, and client service skills, including the ability to collaborate effectively with senior leaders and cross-functional teams.
• Demonstrated ability to independently coordinate multiple projects, prioritize competing deadlines, anticipate needs, and drive activities through completion.
• Excellent organizational, problem-solving, and written and verbal communication skills, with strong attention to detail and sound judgment.
• Experience with Salesforce or other CRM platforms preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Copilot, and Teams, with the ability to maintain accurate data, prepare reports, and summarize trends.
• Experience using digital meeting platforms, collaboration tools, and approved AI technologies to improve productivity and workflow efficiency.
• Willingness to travel.