Dudley Ventures IT Associate
OtherIt Associate
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Quick Summary
Key Responsibilities
Onsite troubleshooting, maintenance, and user support for business-critical software platforms, including Great Plains (our accounting software) and other operational systems.
Requirements Summary
High School Diploma or GED equivalent and a minimum of 7 years experience in IT Support.
Technical Tools
OtherIt Associate
Responsibilities include but are not limited to:
- Onsite troubleshooting, maintenance, and user support for business-critical software platforms, including Great Plains (our accounting software) and other operational systems.
- Assisting with the implementation, testing, and ongoing support of IT initiatives and technology projects that improve business efficiency, security, and scalability.
- Equipment setup, deployment, and lifecycle maintenance for laptops, monitors, and other technology assets.
- Providing timely onsite technical support for Phoenix-based staff, including issue diagnosis, resolution, and end-user training.
- Supporting user account administration, access management, and coordination of onboarding and offboarding activities.
- Partnering with departments across the organization to identify technology needs and implement practical solutions that support business objectives.
- Assisting with office technology infrastructure, including conference room equipment, printers, network connectivity, and telecommunications systems.
- Coordinating with third-party vendors and service providers.
Required Skills:
- Knowledge of desktop, laptop, mobile device, and peripheral support, including hardware and software diagnostics and issue resolution, enterprise software platforms, including accounting and ERP systems and other business-critical applications.
- Skill in identifying root causes, troubleshooting technical issues, and implementing effective solutions with minimal disruption to operations.
- Skill in providing responsive, professional onsite support and building positive relationships with users at all organizational levels.
- Knowledge of user account administration, access provisioning and deprovisioning, permissions management, and identity management processes.
- Skill in configuring, deploying, maintaining, and tracking laptops, monitors, printers, and other technology assets throughout their lifecycle.
- Knowledge of networking fundamentals, connectivity troubleshooting, telecommunications systems, and office technology infrastructure.
- Skill in supporting technology projects through planning, testing, deployment, documentation, and ongoing maintenance activities.
- Skill in communicating technical concepts to non-technical users, delivering training, and creating clear documentation and instructions.
- Ability to collaborate effectively with cross-functional teams, stakeholders, vendors, and service providers to support business and technology needs.
- Ability to manage multiple priorities, support requests, and project deadlines while maintaining strong attention to detail.
- Ability to quickly learn new technologies, adapt to changing business requirements, and support continuous improvement initiatives.
Required Experience:
- High School Diploma or GED equivalent and a minimum of 7 years experience in IT Support.
Location & Eligibility
Where is the job
United States
On-site within the country
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- 28 days ago
Listing Details
- First seen
- September 25, 2026
- Last seen
- October 24, 2026
Posting Health
- Days active
- 28
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- October 24, 2026
Signal breakdown
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External application
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