Benefits Support Assistant

About Us:

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Serving those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.

• →Perform Day-to-Day administration of current employee benefit programs; develop expertise on those plans, including: medical, dental, life and disability insurance plans, COBRA, wellness, and other programs that may be initiated.
  • →Point of contact for employee benefits questions; researches plan and carrier information, providing benefits information and answering questions in a timely manner
  • →Assists annual Open Enrollment process and communications
  • →Maintain accuracy and files of benefit plan documentation.
• →Respond to call and emails from VOALA employees with questions relating to health insurance plans and eligibility.
• →Support the processes for eligible new employees being set up with benefits.
• →Process change of status of insurance eligibility for employees .
• →Assist managing employee retirement plans, health insurance and health care plans
• →Perform quality checks of benefits-related data.
• →Act as liaison between employee and insurance provider/3rd party benefits administrator as necessary
• →Other duties as assigned

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• An essential function of this position requires incumbents to report to the office
• Performs clerical and administrative tasks that support the day-to-day operation of benefits programs. Day to Day support and processing routine benefits paperwork, including enrollment forms, status changes, and documentation requests. Maintains and organizes benefits files, recods, and correspondence to ensure they remain current and accessible.
• Support employee education efforts and information distribution for benefits, pension, both during initial new employee orientation, open-enrollment and throughout the year.
• Support and ensure that new employees are set up with benefits as chosen when they are eligible
• Process insurance Claims; coordinate resolution with insurance carrier. Assists with the preparation of reports, invoice processing, and open enrollment support as directed.
• Perfect audit checks to ensure benefits employee set up compliance
• Review Benefits and Workers Compensation documentation to ensure it is complete and organized
• Other duties as required and is subject to change at any time.

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

• PHR, SHRM-CP, CBP or CEBS
• WC and LOA experience preferred.
• Open Enrollment experience preferred.
• Professional level human resources experience in large complex organizations with high volume of benefits matters.
• Extensive knowledge of US employee benefits and applicable laws
• Familiarity with 5500 tax form filing is a plus
• Experience with Ulti-Pro a plus

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

• Associate’s Degree or equivalent combination of education and work experience (2 years of relevant experience / coursework)

• One Year experience of general employee benefits administration