Cyber Security Incident Management & Monitoring Specialist - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Cyber Security Incident Management & Monitoring Specialist to join our Cybersecurity team in Bangalore. The role focuses on supporting the operational management of cybersecurity platforms, ensuring platform availability, monitoring service performance, and responding to cyber events, threats, vulnerabilities, and security risks. This opportunity is ideal for professionals with strong experience in cybersecurity incident management, security monitoring, GCP, Looker, and telecommunications roaming environments who are passionate about protecting business-critical services and enabling secure operations. ## What you’ll do * Support the execution of Vodafone's cybersecurity strategy, operating model, and security controls in alignment with established cybersecurity standards. * Monitor cybersecurity platforms to ensure service availability, identify disruptions, and support incident resolution activities. * Contribute to the technical operation and lifecycle management of cybersecurity platforms. * Detect, investigate, and support responses to cybersecurity events, threats, risks, and vulnerabilities in accordance with established management response processes. * Participate in transformation, maintenance, and project activities to ensure security controls remain effective and aligned with business requirements. * Apply cyber defence best practices across the supported market environments. * Collaborate with stakeholders to provide timely communication and support during incidents and service-impacting events. * Analyse operational and security-related data to support informed decision-making and continuous improvement initiatives. * Translate business requirements into effective technical and analytical solutions. * Perform additional cybersecurity activities and responsibilities as required to support business objectives. ## Who you are * Proven experience in cybersecurity incident management and security operations with over 5 years of relevant industry experience. * Strong hands-on expertise in Google Cloud Platform (GCP) and Looker. * Experience monitoring cybersecurity tools, platforms, uptime, and operational performance. * Good understanding of cybersecurity principles, threat detection, vulnerability management, and incident response processes. * Knowledge of telecom industry operations, with strong understanding of Telecom Roaming being highly desirable. * Ability to interpret business requirements and convert them into actionable technical analytics solutions. * Strong analytical, problem-solving, and decision-making capabilities. * Effective communication and stakeholder management skills. * Ability to work in a collaborative, fast-paced, and technology-driven environment. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you · Opportunity to work on business-critical cybersecurity platforms supporting a global telecommunications organisation. · Exposure to large-scale cyber defence operations, security monitoring, and incident management practices. · Collaboration with global cybersecurity teams and stakeholders across multiple markets. · Participation in transformation and improvement initiatives that shape security operations. · Opportunity to strengthen cloud security and advanced analytics capabilities within a complex enterprise environment. ## What skills you will learn · Advanced cybersecurity incident management and response techniques. · Security platform lifecycle management and operational governance. · Cloud security practices within Google Cloud Platform (GCP). · Security analytics and reporting using Looker. · Telecom security operations and roaming security processes. · Stakeholder communication and crisis management during security incidents. · Cyber defence best practices within a global enterprise environment. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media · LinkedIn: https://www.linkedin.com/company/vois/ · Facebook: https://www.facebook.com/voisglobal · Instagram: https://www.instagram.com/voisglobal/ · You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2