Deputy Manager_IP Core Network Expert

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an IP Core Network Expert to support the operation, stability and continuous availability of IP/MPLS backbone, internet and critical enterprise network services. Based in Pune, this role provides 24x7 operational support and acts as a key escalation point for complex and high-impact network incidents. You will diagnose and resolve hardware, software, routing and connectivity issues across multi-vendor IP environments while helping minimise service disruption and improve network resilience. You will also support network transformation by identifying opportunities for operational automation, collaborating with development teams on deployment and testing, and improving change processes to reduce incidents and human error. The role offers exposure to wider network operations areas including unified communications, IP security/DDoS, mobile roaming and voice operations. ## What you’ll do * Operate, maintain and troubleshoot IP core network devices and connectivity across multi-vendor environments, including Cisco 9000/12000 and ASR series, Juniper MX960 and Alcatel/Nokia 7750 platforms. * Provide continuous 24x7 support for IP core network services and respond effectively to critical and complex network incidents. * Diagnose and resolve routing, switching, hardware and software faults across IP/MPLS backbone and internet networks. * Work with routing technologies and protocols including BGP, IS-IS and MPLS. * Perform hardware troubleshooting, coordinate service continuity activities, disaster recovery and Return Material Authorisation (RMA) processes. * Investigate incidents, identify root causes and raise appropriate problem management records to prevent recurrence. * Identify single points of failure, network isolation risks and opportunities to improve network resilience. * Support effective change management to minimise service impact and reduce errors during network changes. * Perform preventive maintenance and prepare planned downtime, outage and incident reports. * Monitor network capacity and support capacity reporting and planning activities. * Maintain accurate and up-to-date IP network documentation. * Support service-level agreement (SLA) performance and service continuity. * Identify opportunities for network operations automation and collaborate with development teams on deployment and testing. * Work collaboratively with local and geographically distributed technical teams to resolve incidents and identify effective solutions. ## Who you are * You hold a BSc or BE degree in Telecommunications, Information Technology, Electrical Engineering or a relevant field. * You have approximately 6–8 years of professional experience in IP networking technologies. * You have strong hands-on knowledge of BGP, IS-IS, MPLS, routing and switching. * You have practical experience working with multi-vendor IP network environments, particularly Cisco, Juniper and Alcatel/Nokia platforms. * You have hands-on hardware troubleshooting expertise on at least one major networking platform. * You have a strong understanding of IP networks, protocols, core network architectures and services. * You understand SD-WAN technologies and their application within modern network environments. * You can independently investigate complex network faults, identify root causes and make timely operational decisions during service-impacting incidents. * You communicate effectively in spoken and written English and can collaborate across geographically distributed teams. * Relevant networking certifications such as CCNA, CCNP, JNCIA or JNCIS, or equivalent credentials, are required. * Knowledge of Python scripting for network automation would be advantageous. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work on business-critical IP core, IP/MPLS backbone and internet network services in a multi-vendor environment. * High visibility through involvement in the resolution of complex, service-impacting network incidents. * Exposure to network transformation and operational automation initiatives. * Opportunity to collaborate with technical teams across different locations and markets. * Broader exposure to adjacent network domains including unified communications, IP security/DDoS, mobile roaming and voice operations. * Opportunity to develop expertise relevant to future technical leadership and second-line network operations responsibilities. ## What skills you will learn * Advanced troubleshooting of complex IP/MPLS and core network environments. * Deeper multi-vendor networking expertise across Cisco, Juniper and Alcatel/Nokia platforms. * Network resilience, root-cause analysis, disaster recovery and service continuity practices. * Operational automation approaches, including opportunities to apply Python scripting to network operations. * Change, incident, problem and capacity management within large-scale telecommunications networks. * Cross-functional collaboration and decision-making during high-impact network incidents. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2