EVO SAP Changement Management Lead

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a senior SAP service delivery professional to lead Change Operations within a complex, multi-location environment. This role is responsible for governing and optimising change management practices, ensuring compliance, risk control, and service excellence while leading large, diverse delivery teams. The individual will play a critical role in strengthening governance, driving operational efficiency, and engaging senior stakeholders across the organisation. ## What you will do * Lead and manage SAP Change Operations with accountability for large teams of 20+ resources across multiple locations and technology skills. * Own and continuously improve Change governance, CAB operations, risk and impact assessments, and end-to-end stakeholder engagement. * Ensure strong adherence to ITIL Change Management practices, including standard, normal, and emergency change handling and CAB discipline. * Oversee and optimise the use of ITSM tools such as Remedy, ServiceNow, and Jira Service Management, including workflows, approvals, reporting, and audit evidence. * Manage internal and client-driven audits, ensuring operational compliance and readiness at all times. * Drive service improvement initiatives focused on increasing efficiency, reducing manual effort, and enabling automation or process improvements. * Provide leadership during high-pressure situations, enabling effective decision-making and conflict resolution. * Influence and engage senior stakeholders to ensure alignment with governance and delivery objectives. * Contribute to the preparation of Statements of Work and Master Service Agreements for new services, where required, and support delivery within agreed project margin thresholds. ## Who you are * A seasoned IT professional with 18+ years of industry experience, including at least 10 years in a delivery management role leading large, distributed teams. * Highly experienced in Change governance, CAB operations, risk and impact management, and stakeholder engagement. * Strongly grounded in ITIL Change Management practices and governance frameworks. * Experienced with ITSM platforms such as Remedy, ServiceNow, or Jira Service Management, including reporting and compliance evidence. * Confident in managing audits and compliance processes within enterprise environments. * Skilled in driving continuous service improvement through automation and process optimisation. * A collaborative leader with strong coaching, negotiation, conflict resolution, and decision-making capabilities. * An effective communicator with excellent written and verbal English, able to engage confidently with senior stakeholders. * Holds a Bachelor’s degree in IT, Engineering, Business, or equivalent experience; a Master’s degree is preferred. * ITIL Service Management, Scrum Master (CSM), or SAFe certifications are desirable. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * The opportunity to lead enterprise-scale SAP Change Operations in a global organisation. * Exposure to senior stakeholders and strategic governance forums. * A role with clear influence over service quality, compliance, and operational excellence. * The ability to shape and improve change management practices at scale. ## What skills you will learn * Advanced governance and audit management within SAP-driven environments. * Enhanced leadership capability through managing large, multi-skilled delivery teams. * Deeper expertise in automation-led service improvement initiatives. * Strengthened stakeholder engagement and negotiation skills at senior levels. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * VOIS on LinkedIn * VOIS on Facebook * VOIS on Instagram * You can also chat with our employees to learn more about our projects: Connect here