Manager_Transmission Network 2nd Line Operations Engineer

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Transmission Network Operations professional to provide second-line NOC support across multi-vendor Access Transmission networks supporting Mobile (UK) and Enterprise (Ireland) services. The role focuses on advanced network troubleshooting, incident and fault resolution, change management, network performance and service restoration across IP and transmission technologies including BGP, IS-IS, MPLS, SDH, DWDM, OTN and Microwave. You will work across equipment from vendors including Cisco, Nokia, Ericsson, SIAE, ADVA, Huawei, Tellabs, Alcatel and Marconi, while collaborating with first-line operations, field teams, network planning, design, provisioning and equipment vendors. ## What you’ll do * Provide second-line NOC operational support for Access Transmission networks in a multi-vendor environment covering Mobile (UK) and Enterprise (Ireland) services. * Perform advanced troubleshooting of complex transmission network faults and incidents, supporting resolution within agreed SLAs. * Manage incidents, faults and network changes, including detailed analysis and service restoration. * Support networks using BGP, IS-IS, MPLS, SDH, DWDM, OTN and Microwave technologies. * Operate and troubleshoot equipment across vendors including Cisco, Nokia, Ericsson, SIAE Microwave, ADVA, Huawei, Tellabs, Alcatel, Marconi and Timepictra. * Collaborate with design teams on Line-of-Sight blocked cases, tree-lopping requirements and network re-routing scenarios. * Test new software releases in a laboratory environment before deployment to the live network. * Support FSI, SSI and new vendor/product onboarding, including ADVA, Ericsson Microwave, Cisco 540 and Nokia IXR routers. * Prepare technical Methods of Procedure (MOPs) for network configurations and operational processes, and provide knowledge transfer and training to first-line Transmission Operations teams. * Work with equipment vendors including Cisco, SIAE, Ericsson, Chronos and Penta on critical faults and software or hardware issues, supporting escalation and Root Cause Analysis (RCA). * Support legacy network decommissioning involving Marconi, Alcatel, Tellabs, Tarana, Timepictra and Siemens Microwave equipment, alongside the IP-fication of sites. * Carry out software upgrades, hardware changes, configuration changes and configuration restoration across network infrastructure. * Manage new network elements within EMS/NMS platforms and troubleshoot Microwave-related faults. * Maintain configuration backups for Cisco, Tellabs, Alcatel, ADVA and Nokia equipment. * Monitor the performance of network elements and circuits for errors, alarms and service outages, implementing appropriate preventive and corrective actions. * Analyse logs and technical evidence to determine root causes for critical network outages. * Plan network change activities relating to configuration and commissioning of telecommunications equipment. * Collaborate with Network Planning teams on project roll-outs, capacity enhancements, circuit resiliency and new-site integrations. * Provide technical support to field engineers during service-restoration activities. * Conduct network health checks and produce operational reports to identify potential or emerging faults before they impact services. * Develop and improve procedures for alarm analysis and fault elimination in collaboration with first-line Operations teams. * Work with Cramer and provisioning teams to maintain accurate network data. * Participate in regular customer and equipment-vendor reviews covering critical cases and network outages. ## Who you are You have practical experience in telecommunications network operations, ideally within a second-line NOC or Transmission Operations environment, with the ability to investigate and resolve complex network incidents. You bring relevant knowledge or experience across: * IP networking: BGP, IS-IS and MPLS. * Optical and transmission technologies: SDH, DWDM and OTN. * Microwave transmission networks and associated troubleshooting. * Multi-vendor network equipment, particularly technologies from Cisco, Nokia, Ericsson, SIAE, ADVA, Huawei and Tellabs. * Advanced second-line troubleshooting, fault isolation and service restoration. * Incident, fault and change management processes within an operational network environment. * Network performance monitoring, alarm analysis and preventive fault management. * Root Cause Analysis through network logs, alarms and technical evidence. * Software upgrades, hardware changes, configuration management and restoration. * EMS/NMS management and network configuration backup processes. * Creation and execution of technical MOPs. * Collaboration with first-line NOC teams, field engineers, design, network planning, provisioning, customers and technology vendors. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you This role offers the opportunity to work on complex, multi-vendor Access Transmission networks supporting Mobile and Enterprise services. You will gain exposure to network modernisation, new technology onboarding, IP-fication, legacy network decommissioning, software upgrades and network resiliency initiatives while collaborating across design, planning, field operations and vendor teams. ## What skills you will learn The role provides opportunities to deepen and broaden expertise in: * Advanced IP and Transmission network troubleshooting. * BGP, IS-IS and MPLS in operational telecommunications environments. * SDH, DWDM, OTN and Microwave technologies. * Cisco 540 and Nokia IXR routing platforms. * Multi-vendor network operations and vendor escalation management. * New technology and vendor onboarding. * Laboratory testing and controlled software deployment. * Network change planning, commissioning and technical MOP development. * Root Cause Analysis and proactive network-health management. * Network modernisation, IP-fication and legacy infrastructure decommissioning. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2