Operations Technician 1st Line

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Network Operations Technician to support the management and operation of telecommunications network technologies across Core, Transport, Radio, and Fixed Access domains. This role is ideal for individuals with a strong interest in telecommunications, network operations, and technical problem-solving. You will contribute to network maintenance activities, incident management, supplier coordination, and collaboration with international teams, ensuring service quality and operational excellence across Vodafone's network infrastructure. ## What you’ll do * Perform network maintenance activities requiring analytical thinking and technical understanding. * Monitor network performance and support operational activities across Core, Transport, Radio, and Fixed Access technologies. * Identify, investigate, and escalate software and hardware issues when required. * Document network incidents accurately and maintain records in the relevant operational systems. * Collaborate with internal Vodafone teams to support network operations and service delivery. * Maintain effective communication with suppliers and external partners to facilitate issue resolution and operational activities. ## Who you are * Completed secondary education. * Ongoing university studies are considered an advantage. * Ability to understand technical concepts and analyse data effectively. * Knowledge of architectures and protocols used within fixed and mobile network environments, including access, core, and transmission domains. * Ability to collaborate effectively within virtual and multicultural teams. * Comfortable interacting with customers and stakeholders from different countries. * Fluent communication skills in both English and Romanian. * Knowledge of network equipment technologies and IT systems used within access, core, and transport environments is considered an advantage. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Hybrid way of working * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. * Special discounts for gyms and retailers * Annual Company Bonus * Loyalty Programme * Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted web-technology * Getting in on the ground floor of a technology changing company * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. * Special Paternal Program - 4 months of paid paternity leave ## What skills you will learn * Telecommunications network operations and maintenance practices. * Incident management and technical troubleshooting methodologies. * Understanding of mobile and fixed network architectures and protocols. * Supplier and stakeholder management skills. * Analytical problem-solving and operational decision-making. * Cross-cultural collaboration and communication within global teams. * Network monitoring, documentation, and operational governance processes. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2