SAP Change Management Specialist - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to plan, govern, and execute change management activities across SAP-based programmes (S/4, BW, SAC, Datasphere). This role ensures seamless transition of system and process changes into production with minimal disruption, aligned with ITIL practices and Vodafone’s governance frameworks. Based in Pune, this is a high-visibility role requiring strong stakeholder engagement across global teams and the ability to manage multiple priorities in a dynamic environment. ## What you’ll do * Manage the end-to-end lifecycle of change requests from initiation through to production deployment * Ensure compliance with established change processes, including approvals, testing, retrofitting, and closure * Prioritise and classify changes (standard, normal, emergency) with associated risk assessments * Facilitate and contribute to Change Advisory Board discussions * Act as a central point of coordination between business, IT, and delivery teams * Collaborate with product owners, release leads, and solution teams for approvals and execution readiness * Plan and oversee deployments across environments, ensuring readiness for production movement * Coordinate testing activities, user acceptance, and defect resolution prior to go-live * Identify, manage, and escalate risks while ensuring adherence to compliance and audit requirements * Communicate change status, risks, and key updates through dashboards, reports, and governance forums ## Who you are * Experience of 4–6 years in SAP Analytics or IT change management * Strong understanding of ITIL practices and change governance processes * Experience working across infrastructure or application change environments (on-premise or cloud) * Ability to facilitate governance forums such as CAB and drive collaborative decision-making * Proven stakeholder management skills with exposure to global teams * Strong analytical, problem-solving, and organisational skills * Effective communication skills, both written and verbal * Familiarity with SDLC processes and telecom domain knowledge is beneficial * Ability to manage multiple initiatives and respond effectively to risks and challenges ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work on large-scale global SAP transformation programmes * Exposure to cross-functional and international stakeholders * A collaborative environment that supports continuous learning and professional development * Involvement in governance and strategic decision-making forums * Work culture aligned with flexibility, innovation, and inclusivity ## What skills you will learn * Advanced change governance and ITIL implementation practices * SAP ecosystem deployment and lifecycle management * Stakeholder engagement across global delivery models * Risk management and compliance frameworks (including audit readiness) * Data-driven reporting, dashboards, and operational analytics ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2